Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide exceptional travel experiences. As a leading player in the travel and hospitality industry, we're committed to delivering unparalleled service and exceeding our guests' expectations. We're now seeking an exceptional Air Customer Service Agent to join our team and help us achieve this vision.

About arenaflex

arenaflex is a dynamic and innovative company that operates at the forefront of the travel and hospitality industry. With a strong focus on customer satisfaction and employee development, we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of integrity, fairness, and professionalism, and we're committed to upholding these values in everything we do.

Job Summary

We're looking for an experienced Air Customer Service Agent to join our team and provide exceptional support to our guests and travel partners. As a key member of our customer service team, you'll be responsible for handling phone calls, chats, and emails from guests, travel agents, and airlines, resolving air-related issues, and providing accurate and timely responses. If you're a customer service professional with a passion for travel and a commitment to delivering exceptional service, we want to hear from you!

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll be responsible for:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines, and responding to their queries in a timely and accurate manner
• Resolving air-related issues, such as schedule changes, ticketing, and refunds
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

Requirements

To be successful in this role, you'll need:

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely

Our Culture

At arenaflex, we believe that our employees are our greatest asset. We're committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of integrity, fairness, and professionalism, and we're committed to upholding these values in everything we do.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]

How to Apply

If you're a customer service professional with a passion for travel and a commitment to delivering exceptional service, we want to hear from you! Please apply to this role through our website: Apply Job! Apply for this job