Medical Billing Customer Experience Team Lead | Cloud Campus (work from home)
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering innovative solutions that drive meaningful and sustainable growth for our clients. With a team of over 410,000 passionate and inspired individuals speaking more than 300 languages, we're proud to be a force for good in our communities, our clients, and the environment. As a Medical Billing Customer Experience Team Lead at arenaflex, you'll play a critical role in shaping the future of healthcare customer experience. You'll be part of a dynamic team that's dedicated to providing exceptional support to patients and insurance companies, ensuring that everyone receives the care they need in a timely and efficient manner.
About arenaflex
arenaflex is a global digital business services company that's passionate about making a difference in the world. We're committed to delivering the most advanced, digitally powered business services to help our clients streamline their business in meaningful and sustainable ways. With a strong focus on innovation, customer experience, and employee well-being, we're creating a workplace that's conducive to happiness and a healthy work-life balance.
Benefits of Working with arenaflex
As a valued member of our team, you'll enjoy a range of benefits that will support your personal and professional growth. These include:
- Paid Training: We invest in our employees' development and provide comprehensive training to help you succeed in your role.
- Competitive Wages: We offer competitive salaries that reflect your skills and experience.
- Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more.
- Paid Time Off: We believe in work-life balance and provide paid time off to help you recharge and relax.
- Employee Wellness and Engagement Program: We're committed to supporting your physical and mental well-being, as well as your professional growth and development.
Job Summary
We're seeking a highly motivated and experienced Medical Billing Customer Experience Team Lead to join our team. As a key member of our Medical Billing department, you'll be responsible for providing exceptional support to patients and insurance companies, ensuring that everyone receives the care they need in a timely and efficient manner. You'll work closely with our internal departments to resolve issues related to all tasks and assignments, and provide excellent customer service to patients and insurance representatives.
Responsibilities
As a Medical Billing Customer Experience Team Lead, your responsibilities will include:
- Providing Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions that require superior service and attention to detail.
- Supporting the execution and achievement of functional areas and company goals.
- Collaborating with internal departments to resolve issues related to all tasks and assignments.
- Serving as a contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.
- Utilizing software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting.
- Organizing and executing tasks and activities with urgency and in accordance with managers' delegated assignments.
- Resolving issues related to Auth/Pre-Reg, AR Denials, patient, and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns.
- Providing excellent customer service to patients and insurance representatives.
Qualifications
To be successful in this role, you'll need:
- A minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process.
- Proficiency in EPIC software.
- Knowledge of Denial Management, Pre-Reg, Auth, and PFCC.
- Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement.
- Knowledge of how Government/Commercial payers reimburse.
- Excellent oral and written communication skills.
- Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.).
- Ability to work independently to effectively and efficiently perform assigned duties.
- Ability to maintain a high level of ethics, and a courteous and professional demeanor.
- Ability to multi-task, establish, and meet deadlines.
- Typing/data entry at a minimum of 40 wpm.
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
How to Apply
If you're passionate about delivering exceptional customer experience and making a difference in the world, we'd love to hear from you. Apply now to join our team as a Medical Billing Customer Experience Team Lead and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! For more such jobs, please click here! Apply for this job