Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex

Job Summary:

Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a renowned healthcare and retail organization with a long-standing legacy of prioritizing community well-being. As a subsidiary of arenaflex Boots Alliance, Inc., we strive to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is committed to serving nearly 10 million customers every day. Our dedicated team of healthcare professionals plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Job Responsibilities:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, your primary responsibilities will include:

• Utilizing arenaflex's solution information passage techniques and rules processes new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to acquire missing medication data, and deciphering clinical abbreviations (SIG codes).
• Settling all data entry related to special cases.
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as necessary.
• Settling Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for processing according to individual arrangement requirements.
• Settling on phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the Outsider Oddballs.
• Providing support to Pharmacists, both those in the office and those in other areas.
• Identifying and communicating issues to senior-level staff as necessary.

Essential Qualifications:

* High school diploma or equivalent.

• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
• Essential web search skills to include opening a program, writing URLs in the correct field, using a web search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing files).

Preferred Qualifications:

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in customer service, data entry, and pharmacy operations.
• Work in a dynamic and supportive team environment.
• Participate in ongoing training and development programs to enhance your performance and career growth.
• Enjoy a competitive salary and benefits package, including opportunities for career advancement and professional growth.

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and teamwork, and we strive to provide a safe and supportive space for our employees to grow and thrive.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• A starting salary of $27-$35 per hour.
• Opportunities for career advancement and professional growth.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to ongoing training and development programs.
• A dynamic and supportive team environment.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job