Experienced Bilingual Customer Service Representative – Ground Services at arenaflex
Job Summary:
Join arenaflex, a leading logistics and transportation company, as an Experienced Bilingual Customer Service Representative – Ground Services. As a key member of our customer support team, you will play a vital role in addressing inbound client requests, handling charge card payments, and providing exceptional customer service to our clients. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to our customers worldwide. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our clients. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.
Job Responsibilities:
As an Experienced Bilingual Customer Service Representative – Ground Services, you will be responsible for:
* Noting CALLS FROM CANADA/US: Answering incoming calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and directing them to the suitable FTNC division or FedEx OPCO for resolution.
* Investigating questions in regards to FTNC clearances for FXG brings into Canada, and answering clients with a goal.
* PROCESS Mastercard Installments: Processing Mastercard payments from clients, ensuring that Visa payment is approved and not declined.
* Logging installment accurately against the receipt in FTNC accounting system.
* Liaising with clients directly in the event of installment handling issues, such as wrong charge card number, mistaken expiry date, or declined installment.
* Examining and answering clients on any issues connected with credit installment got and liaising with FTN Record Receivable Office to determine issues.
* Helping the charging division in planning of credit notes for FTNC solicitations in question goal.
Inside Client Service:
* Upholding FedEx Express Client support Agents on questions connected with - FXG shipments in customs leeway delay or FTNC freedom receipt that client has gotten in mail.
* Sorting and relating Low Worth Shipment (LVS) Archive for the purpose of mailing.
* Answering questions from other OPCOs.
* Planning FTNC solicitations to ship off clients, as required.
* Performing other duties as alloted by the Manager.
Requirements:
* Bachelor's Degree
* Excellent communication skills in both French and English
* Strong customer service skills, with the ability to connect with a large number of clients and representatives
* Working knowledge of MS Office, Standpoint, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners)
* Secondary School Certificate required
What We Offer:
* Competitive salary of $25/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About arenaflex:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you require accommodation during the application or interview process, please let us know.
Join arenaflex Today:
Don't miss this opportunity to join a dynamic and growing company that is passionate about delivering exceptional customer experiences. Apply now to become a part of our team and start your career with arenaflex.
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Experienced Bilingual Customer Service Representative – Ground Services at arenaflex
Join arenaflex, a leading logistics and transportation company, as an Experienced Bilingual Customer Service Representative – Ground Services. As a key member of our customer support team, you will play a vital role in addressing inbound client requests, handling charge card payments, and providing exceptional customer service to our clients.
About arenaflex:
arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to our customers worldwide. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our clients. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.
Job Responsibilities:
- Noting CALLS FROM CANADA/US: Answering incoming calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and directing them to the suitable FTNC division or FedEx OPCO for resolution.
- Investigating questions in regards to FTNC clearances for FXG brings into Canada, and answering clients with a goal.
- PROCESS Mastercard Installments: Processing Mastercard payments from clients, ensuring that Visa payment is approved and not declined.
- Logging installment accurately against the receipt in FTNC accounting system.
- Liaising with clients directly in the event of installment handling issues, such as wrong charge card number, mistaken expiry date, or declined installment.
- Examining and answering clients on any issues connected with credit installment got and liaising with FTN Record Receivable Office to determine issues.
- Helping the charging division in planning of credit notes for FTNC solicitations in question goal.
Inside Client Service:
- Upholding FedEx Express Client support Agents on questions connected with - FXG shipments in customs leeway delay or FTNC freedom receipt that client has gotten in mail.
- Sorting and relating Low Worth Shipment (LVS) Archive for the purpose of mailing.
- Answering questions from other OPCOs.
- Planning FTNC solicitations to ship off clients, as required.
- Performing other duties as alloted by the Manager.
Requirements:
- Bachelor's Degree
- Excellent communication skills in both French and English
- Strong customer service skills, with the ability to connect with a large number of clients and representatives
- Working knowledge of MS Office, Standpoint, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners)
- Secondary School Certificate required
What We Offer:
- Competitive salary of $25/hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About arenaflex:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you require accommodation during the application or interview process, please let us know.
Join arenaflex Today:
Don't miss this opportunity to join a dynamic and growing company that is passionate about delivering exceptional customer experiences. Apply now to become a part of our team and start your career with arenaflex.
``` Apply for this job