Experienced Customer Service Representative – Luxury E-commerce Work From Home Opportunity at arenaflex
At arenaflex, we're dedicated to providing an exceptional customer experience that sets us apart from the rest. As a leading online shopping destination for fashion and style, we're seeking a driven and action-oriented customer service representative to join our team. If you're passionate about delivering top-notch customer happiness and have a knack for working with luxury goods, we want to hear from you.
About arenaflex
arenaflex is a Madison, Wisconsin-based company that's part of the arenaflex family, a fully integrated subsidiary of arenaflex. We're a dynamic and multitasking workplace that thrives on innovation and customer satisfaction. Our team is passionate about providing a curated and nuanced selection of ready-to-wear and accessories to women all over the world. With over 500 international brands and a presence in 165 countries, we're committed to delivering fashion-forward products with quick and free international shipping.
Compensation and Benefits
We offer a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Responsibilities
As a customer service representative at arenaflex, you'll be responsible for:
- Responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. Guiding customers through the ordering procedure online.
- Addressing and resolving post-order inquiries regarding delivery, billing, and shipping.
- Utilizing a range of software tools to address client inquiries.
- Helping consumers with both domestic and international concerns by working with outside shipping contractors.
Requirements
To be successful in this role, you'll need to meet the following basic requirements:
- High school graduation or its equivalent
- Two or more years of experience in the retail, service, or customer service industries
- Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
- Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs
- Excellent organizational, time-management, and prioritization abilities
- Flexibility with a full-time schedule, including shift assignments on weekends and evenings
- A keen eye for detail and a high level of accuracy
- Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service
- A working knowledge of MS Office Suite and Internet Explorer
Preferred Qualifications
While not required, the following qualifications are preferred:
- Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian
Our Company Culture
At arenaflex, we value diversity and encourage individuals from all backgrounds to apply. We're an equal opportunity employer committed to creating a workplace that's inclusive, respectful, and supportive. If you're passionate about delivering exceptional customer experiences and have a knack for working with luxury goods, we want to hear from you.
How to Apply
If you're ready to take your customer service skills to the next level and join a dynamic team that's passionate about delivering exceptional customer experiences, apply now! Apply for this job