Experienced Customer Service Representative - Remote/Hybrid Opportunity with arenaflex

Job Title:

Experienced Customer Service Representative - Remote/Hybrid Opportunity with arenaflex

Job Type:

Full-time

Location:

Jesup, IA

Job Description:

At arenaflex, we're committed to delivering exceptional customer experiences that keep the world working. As a leading broad line distributor with operations in North America, Japan, and the United Kingdom, we're seeking a talented and passionate Customer Service Representative to join our team. If you're looking for a rewarding career with a company that values diversity, equity, and inclusion, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading broad line distributor that serves more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We deliver services and solutions, such as technical support and inventory management, to save customers time and money. Our purpose is to keep the world working, and we're looking for passionate people who can help us achieve this goal.

Job Summary:

We're hiring full-time INBOUND phone customer service representatives to join our team in Jesup, IA. As a Customer Service Representative, you'll be responsible for building customer relationships, resolving customer challenges, and providing exceptional service to our customers. This is a fantastic opportunity to work in a dynamic and supportive environment with a company that values its employees.

Key Responsibilities:

* Build customer relationships by responding to a high volume of INBOUND phone calls

• Work with customers and Sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures

Shifts, Training & Work Environment:

* Enjoy your weekends off! We're hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday

• Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers
• You'll be provided with equipment, including a laptop, dual monitors, keyboard, and accessories, on your first day
• After graduation, team members meeting work-from-home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference)
• You can earn additional flexibility to work from home up to 5 days a week, and you'll be eligible to participate in a bidding process for alternate work shifts

Benefits:

* With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs

• Check out some of the rewards available to you with arenaflex:

+ Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs + 6 free sessions each year with a licensed therapist to support emotional wellbeing + Paid time off (PTO) and 6 company holidays per year + Access to up to 30% of your paycheck before payday to help with financial emergencies + Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents + 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required + Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools + Employee discounts and more!

Requirements:

* High School diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

What We Offer:

* Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Opportunities for career growth and professional development
• A dynamic and supportive work environment with a company that values its employees
• A comprehensive benefits package that includes medical, dental, vision, and life insurance coverage, paid time off, and more
• A hybrid work environment that offers flexibility and work-life balance

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job