Customer Service & Technical Support Specialist – Retail Solutions Expert at blithequark

Are you a customer-centric professional with a knack for technical problem-solving? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a leading manufacturer of custom displays for grocery and convenience stores across North America. As a Customer Service & Technical Support Specialist, you'll play a pivotal role in delivering exceptional customer experiences and driving business growth.

About blithequark

blithequark has been a trusted partner to retailers across North America for over 40 years. Our commitment to building strong customer relationships and delivering high-quality retail solutions has earned us a reputation as a leader in the industry. Headquartered in Fort Worth, Texas, we're a dynamic organization that values collaboration, innovation, and customer satisfaction above all else. Our team is passionate about creating tailored retail solutions that drive sales, enhance customer engagement, and foster brand loyalty.

Key Responsibilities

As a Customer Service & Technical Support Specialist at blithequark, you'll be the primary point of contact between our customers and internal teams. Your key responsibilities will include:

• Managing orders, troubleshooting issues, and ensuring timely project delivery
• Providing exceptional customer service, addressing queries, and resolving post-sale concerns
• Collaborating with Sales, Estimating, Engineering, and Production teams to ensure seamless project execution
• Analyzing and verifying technical product specifications and order details
• Creating and maintaining spreadsheets, databases, and reports to track customer interactions and project progress
• Troubleshooting issues related to orders, shipping, or item setup
• Ensuring customer satisfaction from initial contact to final delivery

Essential Qualifications

To succeed in this role, you'll need to possess:

• A strong background in customer service or account coordination, with a proven track record of delivering exceptional customer experiences
• Solid technical skills, including proficiency in Excel, data entry, and working knowledge of ERP or CRM systems
• Excellent communication and problem-solving skills, with the ability to manage multiple priorities and stay calm under pressure
• Experience in manufacturing, displays, or retail support is a plus, but not required

Preferred Qualifications

While not essential, the following qualifications will make you an even stronger candidate:

• Experience working with ERP or CRM systems, particularly in a manufacturing or retail environment
• Familiarity with data analysis and reporting tools, such as Tableau or Power BI
• Knowledge of display manufacturing processes and retail industry trends
• Certification in customer service, account management, or a related field

Skills and Competencies

To excel in this role, you'll need to demonstrate:

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Proficiency in Microsoft Office, particularly Excel, and experience with ERP or CRM systems
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines
• Strong attention to detail, with a focus on accuracy and quality in all aspects of your work

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow your career and expand your skillset. As a Customer Service & Technical Support Specialist, you'll have opportunities to:

• Work closely with every part of the company, from sales to the shop floor
• Develop your technical skills and knowledge of display manufacturing processes
• Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
• Participate in ongoing training and development programs to enhance your skills and stay up-to-date with industry trends

Work Environment and Company Culture

blithequark is a dynamic and inclusive organization that values collaboration, innovation, and customer satisfaction. Our work environment is fast-paced and challenging, but also rewarding and fun. We celebrate our wins together, recognize individual achievements, and foster a culture of open communication and continuous improvement.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy a competitive compensation package, including:

• A salary commensurate with your experience and qualifications
• Comprehensive benefits, including medical, dental, and vision coverage
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional growth and development
• A fun and dynamic work environment with a team of passionate and dedicated professionals

How to Apply

If you're a customer-centric professional with a passion for technical problem-solving, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity (EEO) employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job