Experienced Customer Service Specialist – Operations Generalist at blithequark
Are you a highly adaptable and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Specialist – Operations Generalist. In this dynamic role, you will provide critical support to our TOTE Maritime Alaska clerical staff in Anchorage, leveraging your versatility and technical skills to drive business success.
About blithequark
blithequark is a leading innovator in the maritime industry, dedicated to providing cutting-edge solutions that transform the way goods are transported and managed. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for excellence.
Key Responsibilities
As an Experienced Customer Service Specialist – Operations Generalist, you will be responsible for providing comprehensive support to our TOTE Maritime Alaska clerical staff in Anchorage. Your key responsibilities will include:
- Training and exhibiting proficiency at multiple positions in various departments (Customer Service, Finance, Terminal Operations) to effectively cover business needs
- Utilizing internal systems (e.g., EAM, Cargowise, Mainsail) to track container shipments
- Engaging with customers via phone or email regarding questions about deliveries, pickups, and other logistics-related inquiries
- Generating reports via internal systems to be utilized by multiple departments
- Auditing reports, bills of lading, and delivery schedules for accuracy
- Communicating with carriers to coordinate container logistics
- Recording movement of containers and trailers entering and exiting the Anchorage terminal
- Referencing quotes for Northbound and Southbound container movements
- Data entry using internal systems or Microsoft Excel
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- High school diploma or equivalent
- Meet federal standards required for transportation workers within 90 days or as schedule allows
- Clerical office or Customer Service experience preferred
- Proficient with Windows and MS Office Suite
Knowledge, Skills, and Abilities
In addition to your technical skills and qualifications, you will need to possess the following knowledge, skills, and abilities:
- Ability to learn and utilize a variety of internal systems related to logistics
- Ability to communicate clearly and effectively via phone or email
- Skilled at changing tasks and responding quickly to evolving situations
- Effective time-management skills
- Ability to utilize multiple resources to independently problem solve
- Ability to retain technical knowledge
- Ability to follow written procedures, daily checklists, and departmental work instructions
- Ability to collaborate and cooperate with colleagues as well as work independently
- Effectively prioritize tasks
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service Specialist – Operations Generalist, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program to ensure a smooth transition into your new role
- Ongoing training and development opportunities to enhance your technical skills and knowledge
- Mentorship program to support your career growth and development
- Opportunities for advancement and career progression within the company
Work Environment and Company Culture
blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As an Experienced Customer Service Specialist – Operations Generalist, you will work in a fast-paced and dynamic environment where no two days are ever the same. You will be part of a talented team of professionals who share your passion for delivering exceptional customer experiences and driving business success.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly rate: $26.00
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Schedule
This is a full-time position, Monday-Friday (Sundays may be required) 8:00 AM-5:00 PM.
Union Job Position
This is a union job position. Newly hired employees should be considered on a trial basis for a period of ninety (90) calendar days from the date of hiring. After the completion of the ninety calendar day trial period, seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for sixteen consecutive weeks will become members of the bargaining unit. We look forward to hearing from you and exploring how you can contribute to the success of blithequark! Apply for this job