Experienced Customer Service Representative - Remote Opportunity at blithequark
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a global digital business services company that's revolutionizing the way businesses operate. As a Customer Service Representative at blithequark, you'll be at the forefront of our mission to simplify, speed up, and make people's lives safer.
About blithequark
blithequark is a global leader in digital business services, empowering the world's best brands to streamline their operations and achieve sustainable growth. With a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we're a force for good in supporting our communities, clients, and the environment. Our global scale and local presence enable us to make a meaningful impact, and we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance.
Benefits of Working with blithequark
As a valued member of our team, you'll enjoy a range of benefits that will make your career with blithequark truly rewarding:
- Paid Training: We invest in your growth and development, providing comprehensive training to help you excel in your role.
- Competitive Wages: You'll be fairly compensated for your hard work and dedication.
- Full Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, 401k, and more.
- Paid Time Off: Take breaks and recharge with our generous paid time off policy.
- Employee Wellness and Engagement Programs: We prioritize your well-being and offer programs to support your physical, mental, and emotional health.
TP and You
At blithequark, we're not just looking for employees – we're looking for partners who share our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new opportunities for growth and development.
Your Responsibilities
As a Customer Service Representative at blithequark, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key tasks will include:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
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Calmly attempting to resolve and de-escalate any issues
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Escalating interactions when necessary and appropriate
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Responding to requests for assistance and/or processing payments
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Tracking all call-related information for auditing and reporting purposes
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Providing feedback on call issues
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Upselling when required
We're Looking for Fearless People
To succeed in this role, you'll need to be a fearless individual who's inspired to deliver exceptional customer experiences. We're looking for people who are:
Ability to work remotely in a virtual team environment
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6 months of customer service experience preferred
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Over 18 years of age
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Ability to type 25 wpm
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High School Graduate or GED
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Comfort with desktop computer systems
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Proven oral and written communication skills
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Logical problem-solving skills
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Ability to navigate Windows operating systems
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Organization and work prioritization skills
Work from Home Requirements
To ensure your success as a remote Customer Service Representative, you'll need to meet the following requirements:
- Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 11, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), a minimum of 4GB RAM
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Internet Requirements:
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Minimum subscribed download rate equal or exceeds 15.0 Mbps
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Minimum subscribed upload rate equal or exceeds 5.0 Mbps
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ISP must have no packet loss and ping under 50ms
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Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
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Proof of internet speed required
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Clean and quiet workspace
Be Part of Our blithequark Family
At blithequark, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.
Apply Now
Ready to join the blithequark team and start your journey as a Customer Service Representative? Click the link below to apply now and take the first step towards a rewarding career with a global leader in digital business services. Apply to this job Apply for this job