Experienced Home-Based Sr. Specialist in Collections - Remote Customer Service Representative

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's Home-Based Sr. Specialist in Collections team as a Remote Customer Service Representative. In this role, you'll have the opportunity to work from the comfort of your own home, interacting with customers, resolving issues, and providing top-notch service that exceeds expectations.

About blithequark

As a Fortune 50 company with over 400,000 team members worldwide, blithequark is a leader in the retail industry, dedicated to helping all families discover the joy of everyday life. Our commitment to caring for our teams is woven into our DNA, and we invest in the communities we serve. We prioritize relationships, growth, and development, and we strive to win together as one team.

The blithequark Enterprise Services (TES) Organization

Our TES organization is at the forefront of innovation, driving conversations with customers and team members alike. From visitor service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various key and high-visibility areas that elevate and nurture blithequark's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on.

TES Service Facilities

Our TES service facilities are designed to deliver an exceptional experience with every touch, providing fast and seamless resolution of issues on behalf of our customers and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature blithequark service that customers and team members alike have come to expect.

Job Responsibilities

As a Home-Based Sr. Specialist in Collections, you'll:

• Interact with customers and negotiate bill arrangements for both inbound and outbound collections
• Provide a blithequark-branded interaction with credit account holders through treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable solutions
• Demonstrate problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
• Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization
• Abide by all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections

About You

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of previous customer experience or customer service experience
• Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills
• Experience handling escalated customer complaints
• Ability to apply various facts and references to respond to questions, identify issues, and accurately resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a home workspace that is free from noise distractions
• Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to twenty-five pounds of equipment

Why Join blithequark?

* Competitive hourly rate of $18/hour

• Comprehensive benefits package, including medical, vision, dental, life insurance, and more
• 401(k) plan with company match
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more and submit your application.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disclaimer

blithequark is not responsible for any external links or websites. This job posting is for informational purposes only and is subject to change without notice. Apply for this job