Customer Service Expert - On Site at blithequark
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Expert to join our team in Bristol, TN. As a key member of our on-site team, you will be the eyes and ears for our customers, providing top-notch support and resolving issues with ease.
About blithequark
blithequark is a global digital business services company that delivers cutting-edge, digitally powered business services to help the world's leading brands streamline their operations and drive growth. With a global presence and a local touch, we empower our customers to adapt quickly to changing needs and deliver exceptional experiences. Our team of over 500,000 passionate and inspired individuals speaks over 300 languages, making us a force for good in supporting our communities, clients, and the environment.
Benefits of Working with blithequark
At blithequark, we believe in investing in our people and providing a comprehensive benefits package that supports their well-being and career growth. Some of the benefits you can expect include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and pursue your passions
- Employee wellness and engagement programs to support your physical and mental health
TP and You
As a Customer Service Expert at blithequark, you will be part of a collaborative and engaging team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to interact with people from all walks of life, and no two days will be the same. With our balanced high-tech and high-touch approach, you will be empowered to find innovative solutions to complex problems and make a real impact on our customers' lives.
Did You Know?
Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our people and providing opportunities for growth and development.
Your Responsibilities
As a Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling when required
We're Looking for Fearless People
We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you have:
- A High School Diploma or equivalent
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficiency in PC operation and navigation
- The ability to work on-site
- Excellent communication skills, both oral and written
- The ability to work in a constantly changing and fast-paced environment
- The ability to stay composed and objective
- Strong listening skills
Be Part of Our blithequark Family
At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
EOE/Disability/Vets
We are committed to providing a workplace that is inclusive and supportive of all employees. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
About the Company: blithequark
blithequark is the worldwide leader in outsourced omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.
Company Size:
1,000 to 1,499 employees
Founded:
0 If you're ready to take your career to the next level and join a dynamic team that is passionate about delivering exceptional customer experiences, apply now to become a Customer Service Expert at blithequark! Apply to this job Apply To this Job Apply for this job