Customer Success Specialist (Tech Support)
Customer Success Specialist (US Client) Support real estate pros. Simplify tech. Build loyalty. Does this sound like you?
- Are you a natural people person who can manage a product demo while chatting easily with real estate agents?
- Do you love supporting customers — whether that means troubleshooting a ticket or jumping on a quick call to walk them through a solution?
- Are you energized by variety — blending client success, light tech support, and admin tasks in your day?
- Does the idea of being a trusted sidekick in a fast-paced, high-autonomy role excite you?
If you're nodding, you may be the perfect fit for this uniquely blended CSM opportunity. The Opportunity We're looking for you to support our U.S.-based Real Estate Dashboard product, working CT hours (10 AM – 7 PM ET). You’ll be the right hand to our primary CSM, helping manage overflow communications, product demonstrations, light technical support, and inbound calls — all while keeping customers happy, confident, and engaged. This is a role for someone who thrives on building rapport and helping users make the most of our product. You’ll receive thorough onboarding and shadowing to learn the platform inside and out — and you’ll play a key role in ensuring every customer feels supported and successful. What You’ll Do Be the Front Line of Support
- Assist in responding to inbound customer inquiries through ZenDesk and HubSpot.
- Handle light technical support issues or escalate as needed.
Run Demonstrations & Build Relationships
- Lead or co-lead product demonstrations for real estate agents — guiding them through features while building rapport and comfort.
- Be friendly, confident, and personable on video and phone — small talk is a plus!
Share the Customer Load
- Support our lead CSM by handling overflow communications, follow-ups, and day-to-day customer interactions.
- Stay on top of customer health and surface any risk indicators proactively.
Learn, Adapt, and Grow
- Dive deep into our dashboard product and keep up with product updates.
- Provide thoughtful feedback on trends, questions, or roadblocks you observe.
- Assist in improving internal processes and client-facing documentation.
What You Bring Must-Haves:
- Experience in Customer Success, Account Management, or administrative support involving direct client communication.
- Excellent communication skills via phone, email, and video.
- Comfort with both structured client interactions (like demos) and casual conversation.
- Familiarity with ticketing platforms such as ZenDesk or HubSpot (or ability to learn quickly).
- A calm, flexible approach in a small-team setting where responsibilities may shift or evolve.
- U.S. based, with availability during 10 AM – 7 PM ET (CT timezone).
Nice-to-Haves:
- Experience in real estate tech, SaaS, or service-driven platforms.
- Ability to pick up light technical troubleshooting.
- Prior exposure to tools like screen-sharing, CRM systems, or helpdesk software.
Why Join Us? We live and breathe our values:
- Customer First — We make our users feel heard, supported, and empowered.
- Innovative — We move quickly to improve and adapt.
- Passionate — We love solving problems that matter.
- Sense of Urgency — When a customer needs help, we’re already on it.
- Accountable & Reliable — We own outcomes and follow through.
- Relentless Execution — We don’t wait — we deliver.
You’ll join a company that’s growing fast but grounded in customer care, where your voice matters, and your impact is immediate. Ready to Step In and Shine? If you're looking for a role that blends heart, hustle, and human connection — where every day brings variety and purpose — we’d love to meet you! Apply tot his job Apply To this Job