[Remote] Telephone Operators - AI Trainer (Contract)

Note: The job is a remote job and is open to candidates in USA. Handshake is recruiting Telephone Operator Professionals for a temporary AI research project. The role involves evaluating AI models and providing structured feedback based on professional experience, with flexible hours and remote work options.

Responsibilities

• Observe signal lights on switchboards, and dial or press buttons to make connections
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
• Update directory information
• Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information
• Perform clerical duties such as typing, proofreading, and sorting mail
• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance
• Interrupt busy lines if an emergency warrants
• Provide assistance for customers with special billing requests
• Provide relay service for users who are deaf or hard of hearing
• Keep records of calls placed and received, and of related toll charges
• Promote company products, services, and savings plans when appropriate

Skills

• You have at least 4 years of professional experience in one or more of the following types of work
• Observe signal lights on switchboards, and dial or press buttons to make connections
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
• Update directory information
• Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information
• Perform clerical duties such as typing, proofreading, and sorting mail
• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance
• Interrupt busy lines if an emergency warrants
• Provide assistance for customers with special billing requests
• Provide relay service for users who are deaf or hard of hearing
• Keep records of calls placed and received, and of related toll charges
• Promote company products, services, and savings plans when appropriate
• You're able to participate in asynchronous work in partnership with leading AI labs

Company Overview

• Handshake is a college career network that helps students and recent graduates find their next opportunity. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://joinhandshake.com.

Company H1B Sponsorship

• Handshake has a track record of offering H1B sponsorships, with 21 in 2025, 14 in 2024, 7 in 2023, 15 in 2022, 6 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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