Experienced Medical Billing Customer Service Representatives – Transforming Patient Experiences at blithequark
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for explaining complex billing changes in a clear and reassuring manner? If so, we invite you to join blithequark's dynamic team as a Medical Billing Customer Service Representative. In this critical role, you will play a vital part in transforming the patient billing experience with our innovative Single Billing Office (SBO) model.
About blithequark
blithequark is a leading provider of innovative solutions in the healthcare industry. We are committed to simplifying the patient billing experience and improving the overall quality of care. Our team of dedicated professionals is passionate about delivering exceptional service and making a meaningful difference in the lives of our patients.
The Challenge
With the launch of our SBO model, we are seeking Customer Service Representatives to support the transition by assisting patients with updating their payment information and navigating the new billing system. This is a critical role in ensuring a smooth and positive experience for thousands of patients during this change.
Key Responsibilities:
* Proactively contact patients with existing recurring payment plans to update their credit card information in the new EPIC-based system.
- Clearly and empathetically explain the need for updating payment details due to the transition from a third-party portal to EPIC.
- Re-establish autopay for grandfathered payment plans.
- Manage a work queue in EPIC to identify and prioritize outreach to affected patients.
- Handle inbound calls from patients with questions about their bills, payment plans, or the new billing system.
- Collaborate with the team to manage overflow and ensure timely responses to patient inquiries.
- Maintain professionalism and sensitivity when discussing financial matters with patients.
Qualifications:
* Previous experience in a call center, healthcare billing, or customer service role is preferred.
- Strong communication skills with the ability to explain complex billing changes in a calm and reassuring manner.
- Comfortable using EPIC or similar electronic health record systems (training provided).
- Ability to manage a high volume of calls and multitask effectively.
- Empathy, patience, and a customer-first mindset are essential.
Requirements:
* 2-month contract only!
- Hours: Monday–Friday, 8:00 AM – 4:30 PM
- Start Date: September 8th
- Training Provided
Benefits:
* Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment:
This is a fully remote position, allowing you to work from the comfort of your own home. Our team is dedicated to providing a supportive and inclusive work environment that fosters collaboration and growth.
Career Growth Opportunities:
At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- Comprehensive training program for new hires
- Ongoing training and support for EPIC and other electronic health record systems
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
Why Join blithequark?
* Make a meaningful difference in the lives of our patients
- Work with a dynamic and passionate team
- Enjoy a comprehensive benefits package
- Take advantage of career growth opportunities
- Work from the comfort of your own home
How to Apply:
If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please click on the "Apply" button below to submit your application. Apply to this job Don't miss this opportunity to join our dynamic team and make a meaningful difference in the lives of our patients. Apply today! Apply for this job