Senior Manager, Fraud Operations

Title: Senior Manager, Fraud Operations Reports to: Director of Operations Location: Miami, FL (Hybrid) / US Remote

About the Company

At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision— Redefining lending through technology, where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions. Job Summary As we broaden our market reach and expand our consumer finance product offerings, we are establishing a next-generation fraud and payments risk capability. The Senior Manager, Fraud & Payments Risk will design and scale systemic safeguards that protect the company from fraud and financial crime while enabling growth across both current and future products. This leader will work collaboratively with Enterprise Controls and Payments functions, while owning the day-to-day fraud operations, risk detection, and funds flow monitoring. The role goes beyond traditional fraud management, requiring deep consumer finance experience, multi-rail payments expertise, and the ability to anticipate fraud typologies across a growing portfolio.

Key Responsibilities

• Develop and execute fraud and funds flow risk strategies aligned with the company's growth agenda.
• Anticipate how fraud patterns may evolve as new consumer finance products are introduced.
• Build dashboards and KPIs that track anomalies (refund-to-source integrity, velocity/structuring, cross-border flows).
• Leverage machine learning and AI modeling to enhance detection, predict emerging fraud typologies, and continuously strengthen defenses.
• Own operational fraud detection and resolution processes across application, funding, repayment, and refunds.
• Ensure strong preventative controls (refund-to-source enforcement, debit card ownership validation, automated deduction stops).
• Implement monitoring and exception reporting (rail mismatches, shared identifiers, dormant account exploitation).
• Partner closely with Enterprise Controls and Payments (for execution across ACH, debit, payroll, wallets) while owning the operational fraud decisioning and monitoring layer.
• Stand up and scale a fraud operations team: recruit, coach, and grow diverse talent.
• Deploy leading fraud tools and vendor solutions that extend across fraud + AML use cases.
• Embed fraud and AML controls into new product launches and market entries, ensuring scalability from the outset.
• Ensure compliance with regulatory expectations (CFPB, FDCPA, TCPA, BSA/AML).
• Prepare leadership and Board reporting on fraud/financial crime risk posture and emerging vulnerabilities.
• Serve as advisor to senior leadership on fraud and payments risk strategy as products expand.
• Establish "one-to-one traceability" as a cultural principle: funds in must equal funds out, with no breaks in attribution.

Qualifications

• 7–10+ years of experience in fraud operations, payments risk, or AML operations within consumer finance (lending, banking, cards, or fintech).
• Broad understanding of consumer finance products and associated fraud typologies, with ability to adapt frameworks to new products.
• Deep knowledge of various payment rails.
• Proven ability to build fraud capabilities in a scaling environment.
• Strong analytical and problem-solving skills; track record of using data to design systemic controls.
• 3+ years of leadership experience developing high-performing teams.
• Knowledge of major fraud schemes (synthetic ID, ATO, overpayment/refund manipulation, velocity/structuring).
• Bachelor's degree required; advanced degree or certifications (CFE, CAMS) preferred.
• Flexibility and commitment to respond during critical fraud incidents, recognizing these events require immediate action, even if disruptive outside of normal business hours.

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