Experienced Provider Customer Service Call and Chat Representative – Remote in Multiple Locations

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Provider Customer Service Call and Chat Representative. In this critical role, you will serve as the primary point of contact for healthcare providers, resolving issues efficiently and providing support through various channels like calls and chats.

About blithequark

At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. As a leading healthcare company, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

The Role

As a Provider Customer Service Call and Chat Representative, you'll play a vital role in the healthcare industry by serving as the advocate for providers. Your responsibilities will include:

• Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Service Providers in a multi-channel environment including call, dual chats, and email as required
• Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

What We Offer

* 11 weeks of paid training to ensure your success in this role

• Full-time (40 hours/week) position with flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35am - 7:05pm CST
• Opportunity to work remotely from the comfort of your own home, with the flexibility to work occasional overtime, weekends, and/or some holidays
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and equity stock purchase
• Incentive and recognition programs to reward your performance and contributions to the team
• Opportunities for career growth and development, with a clear path for advancement within the company

Requirements

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full-time (40 hours/week), Monday - Friday, during our normal business hours of 10:35am - 7:05pm CST, including the flexibility to work occasional overtime, weekends, and/or some holidays, based on the business need

Preferred Qualifications

* Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools

• Health care experience and knowledge of healthcare terminology
• Currently reside within FL, TX, OH, NC, TN, AZ, NM, IN, CO, or VA

Soft Skills

* Proficient in multi-tasking, including managing multiple conversations simultaneously

• Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
• Strong time management skills
• Exceptional written communication skills
• Demonstrated problem-solving, organizational, and interpersonal skills
• Excellent active listening and comprehension abilities
• Proven track record of consistently achieving quality and productivity standards
• Typing Speed greater than OR equal to 35-40 WPM with an accuracy of 90%
• High emotional intelligence and empathy

Telecommuting Requirements

* Reside within the Central, Mountain, OR Eastern Time Zone

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service

Compensation

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. blithequark complies with all minimum wage laws as applicable.

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. If you're passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Join our team of dedicated professionals and help us simplify the healthcare experience, create healthier communities, and remove barriers to quality care. Apply for this job