Experienced Customer Service Representative – Remote Work Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to make a positive impact on people's lives? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative. In this role, you will have the opportunity to work from the comfort of your own home, providing top-notch support to our valued customers while enjoying the flexibility and work-life balance that comes with remote work.

Why You'll Love This Role

As a member of our Payments and Digital Strategy team at blithequark, you will play a vital role in ensuring the smooth operation of our credit union's everyday features, including checking processing, object processing, direct bills, and budget transfers. Your expertise and attention to detail will be essential in maintaining the high standards of customer service that blithequark is renowned for.

Key Responsibilities

* Complete statistical access and balancing features to ensure accurate and timely processing of transactions

• Coordinate return items with contributors, door vendors, the Federal Reserve Bank, and other institutions to resolve any issues efficiently
• Assist various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing to maintain the integrity of our financial systems
• Work member cases/sports assigned to provide personalized support and resolve any concerns in a timely manner
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and security
• Log, study, and make necessary GL, account changes and/or returns to maintain up-to-date records
• Process Stop Pays and Check Batching to prevent any potential issues or discrepancies
• Complete daily balancing and department closing to ensure accurate and timely processing of transactions
• Obtain information from contributors for the timely and correct processing of international and domestic budget switch requests
• Research and verify incoming and outgoing budget switch information to ensure accuracy and security
• Communicate with vendors to facilitate budget transfers and resolve any issues that may arise
• Understand and be familiar with outgoing and incoming budget switch laws and regulations to ensure compliance
• Deposit check returns, review member re-exams on draft changes, process member exams, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees to ensure timely and accurate processing of transactions

What You'll Need for Success

To excel in this role, you will need to possess the following minimum qualifications:

• High school degree or GED
• Intermediate Excel and Word experience
• Strong communication and problem-solving skills
• Ability to work independently and with minimum supervision
• Ability to prioritize work and meet deadlines under high-pressure situations
• Ability to maintain excellent performance and attendance

Preferred qualifications include:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail

Skills and Competencies Required

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and problem-solving skills
• Ability to work independently and with minimum supervision
• Ability to prioritize work and meet deadlines under high-pressure situations
• Ability to maintain excellent performance and attendance
• Ability to exercise excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Experienced Customer Service Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

At blithequark, we pride ourselves on our commitment to providing a positive and inclusive work environment. Our company culture is built on the values of:

• Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to maintaining the highest standards of quality and integrity.
• Innovation: We encourage innovation and creativity, empowering our employees to think outside the box and develop new solutions to complex problems.
• Collaboration: We believe in the power of collaboration, working together as a team to achieve common goals and objectives.
• Respect: We value respect for our employees, customers, and partners, treating everyone with dignity and professionalism.

Compensation, Perks, and Benefits

As an Experienced Customer Service Representative at blithequark, you will be eligible for a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:

• Competitive salary and bonus structure
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement savings plan, including 401(k) matching
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for career advancement and professional growth
• Ongoing training and development programs to enhance your skills and knowledge
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at blithequark as an Experienced Customer Service Representative. Apply today to take the first step towards a rewarding and challenging career with a dynamic and innovative company. Apply for this job