Experienced Customer Service Representative – Pest and Weed Control Industry

Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark, a locally-owned small business since 1938, is seeking an experienced Customer Service Representative to join our team in Kelseyville, CA.

About Us

blithequark has been serving the Lake, Mendocino, Napa, and Sonoma counties for over 80 years, providing top-notch pest and weed control services to residential and commercial customers. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted and reliable partner in the pest control industry. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our business.

Our Work Environment

At blithequark, we believe that a happy and healthy team is essential to our success. That's why we've created a work environment that's designed to support your well-being and productivity. Our office features:

• Sit-stand desks, ergonomic chairs, and headsets to ensure your comfort and convenience
• A great location for walks during breaks and lunch, with beautiful views of birds, trees, and fields
• A casual work attire policy that encourages you to be yourself
• A paperless system that supports our customers and technicians, keeping our community safe from pests and weeds

Job Summary

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing outstanding customer service, responding efficiently to customer and management inquiries, and maintaining high customer satisfaction through accuracy and attention to detail. If you have a positive attitude, an outgoing personality, and a willingness to learn and grow with our team, we want to hear from you!

Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Responding to customer inquiries in a timely and professional manner
• Providing sales, service, or technical assistance to customers over the phone
• Training other employees on proper customer service skills
• Handling customer concerns by providing resolutions to problems
• Answering phone calls, emails, and chats from customers
• Building sustainable relationships and trust with customers through good communication
• Providing accurate, valid, and complete information using the right methods/tools
• Recording keeping and accurate documentation
• Processing all incoming mail, including checks for service accounts
• Following communication procedures, guidelines, and policies
• Assisting with other duties as assigned, as we are a small and mighty office

Skills and Qualifications

To be successful in this role, you will need:

• Proven customer support experience in an office environment
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer-forward ability to respond to different needs and communication styles
• Excellent communication and problem-solving skills with attention to details
• Ability to multi-task, prioritize, and manage time effectively
• Ability to take direct feedback and modify techniques
• High School degree; College experience preferred
• Possess a valid CA driver's license with a clean driving record
• Familiarity with the pest control industry is a plus
• Ability to quickly learn existing processes and procedures
• Experience in Excel, Google-based applications, and customer relationship management software

Physical Requirements

This role requires:

• Climbing, Stooping, Crouching, Reaching, Sitting, Standing, Walking, Pushing, Pulling, Lifting, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Repetitive Motion
• Light work. Exerting force up to 20 lbs. occasionally, 10 lbs. frequently, and/or a negligible amount constantly to move objects
• Close visual acuity for activities like visual inspection, reading, and measuring devices

Company Benefits

As a valued member of our team, you will be eligible for the following benefits after 90 days:

• 6 paid holidays
• Vacation
• Vision care
• AirMed (life flight) program
• CA sick leave
• CalSavers retirement savings program
• Free pest control

Next Steps

If you're ready to join our team and make a difference in the lives of our customers, please:

• Upload and submit your custom resume through Indeed
• Complete this assessment: https://forms.gle/PCm7xBgNyTPKnr2G7
• If you move forward in the selection process, the company will complete a phone or video screening with candidates prior to scheduling an in-person interview
• An in-person Interview will include a official written application, an opportunity to demonstrate skills on our CRM, and a meeting with the interview team

Job Type

Full-time

Pay

$17.00 - $22.00 per hour

Expected hours

40 per week

Benefits

* On-the-job training

• Paid time off
• Professional development assistance
• Vision insurance

Shift

* 8 hour shift

• Day shift
• No nights

Experience

* Office: 1 year (Required)

License/Certification

* Valid CA driver's license (Required)

Shift availability

* Day Shift (Required)

Ability to Commute

* Kelseyville, CA 95451 (Required)

Ability to Relocate

* Kelseyville, CA 95451: Relocate before starting work (Preferred)

Work Location

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