Communications Manager | Remote

Description ICF seeks a Communications Manager to work on a national technical assistance project. The purpose of this project is to provide legal services for unaccompanied children from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community’s skills and capacity to provide immigration legal support. The Communications Manager will use his/her expertise to ensure the services are widely promoted to the correct audiences through the development, management and troubleshooting of communication and dissemination strategies. The successful candidate has experience in communication and dissemination. The Communications Manager will work closely with and under the oversight of the Project Director to execute essential communication and outreach strategies through the development and dissemination of high-quality work products.

Key Responsibilities

• Communications Lead responsibilities include:
• In collaboration with the client and project leadership, develop and implement a communication plan.
• Implement a comprehensive schedule for rolling out strategies that support effective management of messaging frequency and audience saturation, and track reach and engagement.
• Support an array of in-person and technology-based communications solutions to facilitate outreach, education, and ongoing communication with Post Release Services and unaccompanied children/sponsors.
• Create messaging, content, and communications tools, ensuring that communications are based on a clear understanding of target audiences’ needs and preferences, use engaging and plain language, are user-friendly and visually appealing, and follow digital and marketing writing best practices.
• Work with the client and project leadership to gather input and feedback on content and strategy and revise as necessary.
• Disseminate content, leveraging pre-existing messaging, lists and channels where possible, including e-mail contact lists and dissemination software to share invitations to training events and promote access to resources, tools, guidance documents, and e-learnings for staff; virtual meeting platforms and registration sites to facilitate opportunities for engagement, knowledge and skill building, discussion, webinars and feedback for staff; and digital content.

Basic Qualifications

• Bachelor’s degree in social work, public administration, communications, public relations, or related field which requires an understanding of written communication.
• A minimum of 7 years of project-related experience developing public facing communications materials.
• A minimum of 2 years experience working with national communication/ dissemination channels or outreach efforts.
• A minimum of 2 years experience developing communication packages, strategies, or plans for an organization or project.

Preferred Skills

• Project Management Professional or similar certification
• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
• Working knowledge of the refugee, immigrant, and asylee challenges.
• Experience working for a refugee program.

Professional Skills

• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated, outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy.
• Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).
• Experience with training, curriculum development, and facilitation.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,203.00 - $151,646.00 Nationwide Remote Office (US99) Apply tot his job Apply To this Job