Pharmacist, Retail Customer Care - Must Reside in RI, MA or NY (Remote) at blithequark

Are you a passionate and dedicated pharmacist looking to make a meaningful impact in the lives of patients and customers? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Retail Pharmacy Customer Care Center as a Pharmacist, Retail Customer Care. As a key member of our Patient Care Team, you will play a vital role in ensuring that every customer has a positive interaction with blithequark Pharmacy.

About blithequark

At blithequark, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues. We care for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Pharmacist, Retail Customer Care, you will work as part of our Retail Pharmacy Customer Care Center's Patient Care Team to ensure that each customer has a positive interaction with blithequark Pharmacy. You will deliver complete satisfaction by serving each customer according to Customer Care standard operating procedures and blithequark's purpose, strategy, and values.

Key Responsibilities

* Deliver high-quality services to customers, patients, store team associates, and physicians in a high-paced call center environment

• Perform comprehensive medical reviews and create takeaways with action plans for blithequark patients
• Provide relevant clinical information to patients when necessary
• Handle each call in an efficient, courteous, and professional manner
• Able to effectively assess and diffuse difficult situations
• Escalate issues to appropriate leadership as needed
• Adhere to Call Center key performance indicators at all times: secure privacy and confidentiality as required by HIPAA, company, and departmental guidelines, adhere to organizational procedures, employ effective communication methods to maintain call control, document appropriate comments in patient records, act in alignment with all State Regulations and Federal Laws, and have the ability to interface/use required call center technology
• Effectively communicate and interact with all healthcare professionals
• Participate in required call center operational meetings and training sessions
• Support ongoing training and development programs for call center support staff
• Ensure current licensure through timely completion of required professional development (CE's)
• Demonstrate appropriate professional conduct at all times

Essential Qualifications

* Active Pharmacist license in the state of residence

• Extensive pharmacy knowledge and experience in the practice of pharmacy
• Advanced problem-solving and decision-making skills
• Advanced knowledge of medical terminology
• Advanced collaboration and teamwork skills
• Advanced growth mindset skills (agility and developing yourself and others)
• Advanced skills in execution and delivery (planning, delivering, and supporting)
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option
• Advanced digital literacy skills
• Excellent oral and written communication skills
• Demonstrated ability to work as part of a high-performing team
• Highly dependable and self-directed
• Ability to quickly assess and adapt to constantly changing situations
• 5-7 years of work experience
• Registered Pharmacist (RPh) required
• Must reside in Rhode Island, Massachusetts, or New York
• Ability to obtain Pharmacist license in the State of Rhode Island within 90 days of hire (candidate must obtain Rhode Island temporary Pharmacist license upon hire)

Preferred Qualifications

* Retail pharmacy experience

• Practical application of pharmacy technology and call center processes and procedures preferred

Education

* Pharmacy Degree (Bachelor or Doctor) required

Anticipated Weekly Hours

* 40

Time Type

* Full-time

Pay Range

* The Typical Pay Range For This Role Is $55.53 - $93.08 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Our People Fuel Our Future

Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

For more information, visit https://jobs.blithequark.com/us/en/benefits

Why Join blithequark?

At blithequark, we're committed to creating a workplace where every colleague feels valued and that they belong. We offer a dynamic and supportive environment where you can grow and develop your skills, work with a talented team of professionals, and make a meaningful impact in the lives of patients and customers.

How to Apply

If you're a motivated and dedicated pharmacist looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Application Window

We anticipate the application window for this opening will close on: 03/26/2025

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job