Experienced Clinical Customer Service Representative – Remote Opportunity to Empower Healthier Lives

At blithequark, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

About blithequark

blithequark is a dynamic organization that's passionate about improving the lives of our members. With a commitment to innovation and excellence, we're constantly striving to deliver exceptional experiences that meet the evolving needs of our customers. As a member of our team, you'll be part of a collaborative and supportive environment that encourages growth, learning, and teamwork.

Job Summary

We're seeking experienced customer service professionals to join our remote call center team. As a Clinical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. This is a fantastic opportunity to join a dynamic organization that's dedicated to making a positive impact on people's lives.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary blithequark systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

This role is based in a work-from-home (WFH) environment, requiring a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

As a Clinical Customer Service Representative, you'll enjoy:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

blithequark is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that welcomes and values individuals from all backgrounds. We're proud to be an employer of choice for people with disabilities and disabled veterans.

How to Apply

If you're a motivated and customer-focused individual who's passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Join our team and be part of something amazing!

We're excited to welcome talented individuals like you to our team. As a Clinical Customer Service Representative, you'll have the opportunity to make a real difference in people's lives while enjoying a dynamic and supportive work environment. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job