Experienced Chat Specialist – Automotive Industry Customer Support
Are you a customer service enthusiast with a passion for technology and a knack for multitasking? Do you enjoy working in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark, a leading provider of innovative software solutions for the automotive industry, as an Inbound Chat Specialist.
At blithequark, we're dedicated to delivering exceptional customer experiences that drive business results for our clients. As a Chat Specialist, you'll play a critical role in achieving this goal by engaging with customers via online chat, providing accurate information about our products and services, and turning conversations into leads that help our clients generate revenue.
About blithequark
blithequark is a dynamic and innovative company that's passionate about helping car dealerships succeed in a competitive marketplace. With a rich history dating back to 1866, we've established ourselves as a leader in the automotive industry, providing software solutions that enable dealerships to operate more efficiently and effectively. Our people are the key to our ongoing success, and we foster an environment that allows our associates to grow professionally through challenging work, developmental training classes, and an emphasis on promotion from within.
Responsibilities
As a Chat Specialist at blithequark, you'll be responsible for:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments
* Capturing customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of the evolving products and services
* Collaborating with our team to achieve sales and customer satisfaction goals
Qualifications
To succeed in this role, you'll need:
* Previous experience in retail customer service or the automotive industry (not necessary but preferred)
* Basic internet and window-based computer skills
* Strong ability to multitask (gaming experience is a plus)
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
* Previous experience in retail customer service or the automotive industry (not necessary but preferred)
* Basic internet and window-based computer skills
* Strong ability to multitask (gaming experience is a plus)
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
* Medical, dental, vision, and life insurance
* Company contributions to your HSA
* 6% match on 401(k)
* Paid time off
* Work-life balance
* Access to our state-of-the-art facilities and amenities, including an onsite dining facility, fitness center, and medical center
* Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
Work Environment
Our College Station facility is a vibrant and dynamic work environment that's designed to inspire creativity and collaboration. With a focus on innovation and customer satisfaction, we're committed to providing our associates with the tools and resources they need to succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision.
Compensation and Perks
We offer a competitive salary and benefits package, as well as a range of perks and incentives that reflect our commitment to our associates' well-being and success. From our onsite dining facility and fitness center to our sports and social leagues, we're dedicated to creating a work environment that's both fun and rewarding.
How to Apply
If you're a motivated and customer-focused individual who's passionate about technology and the automotive industry, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. We can't wait to hear from you!