Experienced Customer Service Representative for Health Solutions – Remote Opportunity with blithequark Residing within 50 Miles of New Albany, OH

Introduction to blithequark

At blithequark, we are dedicated to building a world of health around every consumer, driven by our passion for transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. Our mission is to care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We achieve this with heart, every single day, and we're looking for like-minded individuals to join our team.

Job Overview

The Customer Service Representative role at blithequark is the face of our organization, directly impacting our members' service experience. This position involves handling customer service inquiries and problems via telephone, internet, or written correspondence. The inquiries can range from basic to complex, requiring a deep understanding of our plans, tools, and resources to guide members towards a clear path to care. As a Customer Service Representative, you will engage, consult, and educate members based on their unique needs, preferences, and understanding of blithequark plans and policies.

Key Responsibilities

• Answer questions and resolve issues based on phone calls, letters, or digital inquiries from members, providers, and other departments.
• Triage resulting rework to appropriate staff, ensuring efficient resolution of member inquiries.
• Document and track contacts with members, providers, and plan sponsors, maintaining accurate records.
• Guide members through their plan of benefits, explaining blithequark policies and procedures, as well as regulatory guidelines.
• Create an emotional connection with our members by understanding and engaging them fully, championing their best health.
• Take accountability to fully understand the member’s needs, building a trusting and caring relationship.
• Anticipate customer needs, providing related information to answer unasked questions, such as additional plan details, benefit plan details, and member self-service tools.
• Explain members' rights and responsibilities in accordance with their contract.

Qualifications

Required Qualifications

• Must reside within a 50-mile radius of New Albany, OH, to potentially work onsite in case of an outage.
• Customer service experience in a transaction-based environment, such as a call center or retail location, is preferred, demonstrating empathy and compassion.
• Experience in a production environment.
• High School or GED equivalent.

Preferred Qualifications

• Ability to multi-task to accomplish workload efficiently.
• Understanding of medical terminology.
• Oral and written communication skills.
• Ability to maintain accuracy and production standards.
• Problem-solving skills.
• Attention to detail and accuracy.
• Analytical skills.

Education and Work Schedule

A High School diploma, G.E.D., or equivalent experience is required. This is a full-time position with anticipated weekly hours of 40. The role offers a competitive pay range, with the typical pay for this role being $17.00 - $25.65 per hour, depending on experience, education, geography, and other relevant factors.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. We offer a variety of learning opportunities, training programs, and career advancement paths to help you achieve your professional goals. Our comprehensive approach to learning and development ensures that you have the skills and knowledge needed to succeed in your role and beyond.

Work Environment and Company Culture

Our work environment is built on a foundation of respect, inclusivity, and teamwork. We foster a workplace where every colleague feels valued and belongs, reflecting the diversity of the customers, patients, members, and communities we serve. Our company culture is driven by our core values of compassion, integrity, and excellence, guiding everything we do.

Compensation, Perks, and Benefits

We take pride in our comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families. Our benefits include affordable medical plan options, a 401(k) plan with matching company contributions, an employee stock purchase plan, and no-cost programs for wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching, among others.

Conclusion

If you are a dedicated and compassionate individual looking for a challenging and rewarding role in customer service, we encourage you to apply for the Customer Service Representative position at blithequark. This is an exceptional opportunity to join a leading health solutions company and make a meaningful difference in the lives of our members. Apply now and become part of a team that is transforming healthcare with heart.