Job Title:
Experienced Customer Service Representative – Dental & Vision Benefits – Remote Opportunity in Nebraska
Job Description:
About blithequark
At blithequark, we're dedicated to helping our customers and employees live life to the fullest. Our mission is to reduce uncertainty, grow assets, and protect what's most cherished, enabling a life rich in family, happiness, health, and financial security. When lives are fulfilled, our mission is fulfilled.Job Summary
We're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives in our Dental & Vision Benefits division. As a key member of our team, you'll provide exceptional customer service, exceeding expectations and achieving customer loyalty. This is an exciting opportunity to work in a dynamic, remote environment, with a starting pay rate of $18 per hour and a range of benefits that support your well-being and career growth.What You'll Do
As a Customer Service Representative, you'll be responsible for:- Exceeding standards of customer service through timely, courteous, and diplomatic handling of customer interactions.
- Answering inbound phone calls and communicating effectively with dental and vision professionals and insured members.
- Providing website and mobile app navigation support and password resets to customers.
- Meeting area production standards and Group metrics.
- Other duties as assigned.
What We're Looking For
To succeed in this role, you'll need:- A high school diploma or equivalent.
- 0-2 years of related experience, preferably in contact center, customer service, dental office, and/or insurance.
- Ability to work overtime when required to support business needs.
- Excellent verbal and written communication skills.
- Demonstrates initiative when assessing situations.
- Proficient use of computer systems and keyboarding skills.
What We Offer
As a valued member of our team, you'll enjoy:- Starting pay rate of $18 per hour.
- Hiring/Retention Bonuses up to $850!
- Annual Short-Term Incentive (Bonus) Plan.
- Comprehensive Medical, Dental, and Vision insurance.
- 401(k) Retirement plan with a company match of up to 3%.
- Time off to care for yourself and others.
- Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
- Being a mutual-based organization, the return on our investment goes back into the company to benefit our members/customers.
- We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
- Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities.