Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)
Are you passionate about making a difference in the lives of millions of Americans burdened by student debt? Do you have a knack for understanding complex financial programs and communicating with empathy? If so, we invite you to join blithequark, a Certified B Corporation, as a Customer Success Associate on our Borrower Success Team.
About blithequark
blithequark is on a mission to help the 45 million Americans struggling with student debt save money through smart, algorithm-based recommendations. Our team combines policy expertise and innovative technology to serve student loan borrowers across the country. With a founding team that draws on years of experience in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. As a Certified B Corporation, we're committed to helping all borrowers improve their financial health through better repayment strategies. We've recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures.
Your Role
As a Customer Success Associate on our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate blithequark's tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.
Key Responsibilities
* Understand blithequark's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat, providing empathetic and clear communication
- Review and submit applications for federal loan programs, ensuring accuracy and efficiency
- Proactively suggest and implement ideas and automations that can help scale the team
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Recommended Experience
We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Essential Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Values
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.meetblithequark.org/careers](http://www.meetblithequark.org/careers).
Career Growth Opportunities and Learning Benefits
As a Customer Success Associate at blithequark, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about making a difference in the lives of student loan borrowers
- Develop your skills and knowledge in a fast-paced startup environment
- Collaborate with cross-functional teams to create new features and offerings
- Participate in regular training and professional development opportunities
- Enjoy a competitive compensation package, including benefits and perks
Work Environment and Company Culture
blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a positive and inclusive work environment that fosters growth, creativity, and collaboration. We're committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects the diversity of our borrowers.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A base salary of $60,000 per year
- Benefits, including health insurance, 401(k) matching, and paid time off
- Perks, including a flexible work schedule, professional development opportunities, and a fun and inclusive work environment
How to Apply
If you're passionate about making a difference in the lives of student loan borrowers and you have the skills and qualities we're looking for, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply Now! Apply for this job