Experienced Customer Service Representative – Work From Home Opportunity with arenaflex

At arenaflex, we're dedicated to delivering exceptional health care experiences that make a meaningful difference in the lives of our customers. As a Customer Service Representative with our Pharmacy Benefit Manager business, you'll play a vital role in helping us achieve this mission. We're seeking talented individuals who share our passion for delivering heart-driven service and are eager to join our team.

About arenaflex

arenaflex is a Fortune 4 company that's revolutionizing the health care industry with our innovative approach to pharmacy benefit management. Our commitment to delivering enhanced human-centric health care has earned us a reputation as a leader in the industry. At arenaflex, we believe that every moment of your health matters, and we're dedicated to making a positive impact on the lives of our customers.

Our Heart At Work Behaviors

Our Heart At Work Behaviors are the foundation of our company culture and guide our actions every day. These behaviors include:

• Empathy: We put ourselves in our customers' shoes and understand their needs and concerns.
• Integrity: We act with honesty and transparency in all our interactions.
• Respect: We treat our customers, colleagues, and partners with dignity and respect.
• Accountability: We take ownership of our actions and results.
• Collaboration: We work together as a team to achieve our goals.

Job Summary

As a Customer Service Representative with arenaflex, you'll be responsible for assisting our customers with their pharmacy benefit plans. You'll take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions. Through your skills and knowledge, you'll offer solutions to help simplify our customers' health care experiences.

Key Responsibilities

* Assist customers with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions.

• Answer inbound calls and respond to customer inquiries in a timely and professional manner.
• Provide solutions to help customers understand their coverage and options.
• Collaborate with colleagues to resolve customer issues and concerns.
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Work From Home Opportunity

We offer a flexible work-from-home opportunity for qualified candidates who meet our criteria. To be eligible, you must:

• Live within 75 miles of Las Vegas, NV.
• Maintain your own internet with approved speed requirements.
• Have a secure workspace free from distractions.
• Successfully complete our comprehensive training program.

Training and Development

Our comprehensive training program is designed to ensure your success on the team. This includes:

• On-site training of 8 weeks.
• Hands-on learning experiences.
• Interaction with trainers and leadership.
• Self-paced modules.
• Ongoing coaching and feedback.

Schedule Options

We offer flexible schedule options to accommodate your needs. Our full-time position includes:

• Days off and hours may vary.
• Scheduled start times will vary and rotate to support business needs.
• Site hours are 6am-7pm local time.

Career Growth Opportunities

At arenaflex, we're committed to helping our colleagues grow and develop their careers. Our Career Mapping guide provides a clear path for advancement from a REP I to a REP II and III. We want to see you excel!

Required Qualifications

* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience).

• Computer proficiency in Windows-based applications.
• High School Diploma.

Preferred Qualifications

* Associates degree or equivalent experience.

• Ability to problem solve in a positive, productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.

Compensation and Benefits

* The typical pay range for this role is $17.00 - $27.90.

• Comprehensive benefits package, including medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan.
• Employee Stock Purchase Plan available for eligible employees.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs, education assistance, free development courses, and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join our team, apply online today! Our application process is simple: 1. Apply online. 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position. Don't miss this opportunity to join arenaflex and make a meaningful difference in the lives of our customers. Apply now! Apply for this job