Experienced Healthcare Customer Service Representative – Virtual Team Environment
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative. As a key member of our virtual team, you will play a vital role in providing top-notch support to our clients and their customers, while enjoying the flexibility and benefits of working from home.
About blithequark
blithequark is a global, digital business services company that delivers innovative solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are committed to making a positive impact on our communities, clients, and the environment. Our team of over 500,000 inspired and passionate people speaks more than 300 languages, and we are proud to offer a range of benefits that support our employees' well-being and career growth.
Benefits of Working with blithequark
* Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental health
- Opportunities for career growth and advancement in a dynamic and supportive environment
Teleperformance and You
At blithequark, we believe that our employees are the key to our success. We are committed to providing a collaborative and engaging work environment that allows you to grow and develop your skills, while making a meaningful contribution to our clients and their customers. As a Healthcare Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life, and no two days will be the same.
Did You Know?
Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our employees and providing opportunities for career growth and advancement.
Responsibilities
As a Healthcare Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries via phone, email, chat, and social media
- Finding innovative ways to respond to varying questions, issues, and concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure your success in this role, you will need to meet the following work from home requirements:
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our blithequark Family
At blithequark, we are committed to providing an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, and we welcome applications from diverse candidates. Apply Job! Apply for this job