Experienced Store Customer Service Specialist – Retail Sales and Customer Experience Expert

At blithequark, we're on a mission to revolutionize the retail experience by providing exceptional customer service and unparalleled product knowledge. As a Store Customer Service Specialist, you'll be the face of our brand, working closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!

About blithequark

At blithequark, we believe that everyone deserves a chance to shine. We're a company that values diversity, inclusivity, and creativity, and we're committed to creating a workplace where everyone can grow and thrive. Our team is made up of talented individuals from all walks of life, and we're proud to be an Equal Employment Opportunity/Affirmative Action employer. We're passionate about helping our employees and their families live healthier, save smarter, and feel better, and we offer a wide range of world-class benefits to support them.

Responsibilities

As a Store Customer Service Specialist, you'll be responsible for:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assisting customers in person and over the phone by determining their needs and presenting appropriate products and services
• Building productive trust relationships with wholesale and retail customers
• Processing sales transactions accurately and consistently with policies and procedures
• Following and achieving sales goals on a monthly, quarterly, and yearly basis
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Qualifications

To be successful in this role, you'll need:

• To be at least 18 years of age
• To be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• To have a valid, unrestricted Driver's License
• To be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• To be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

While not required, having the following qualifications will make you an even stronger candidate:

• Having at least a High School diploma or GED
• Having at least one (1) year experience working in a delivery, retail, or customer service position
• Having previous work experience selling paint and paint-related products
• Having previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong product knowledge and sales skills
• Ability to work in a fast-paced environment and meet sales goals
• Strong organizational and time management skills
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work in a team environment and provide excellent customer service

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers.

We offer

• Opportunities for advancement and career growth
• Comprehensive training and development programs
• Mentorship and coaching from experienced colleagues
• Opportunities to participate in company-sponsored training and development programs
• Access to industry-leading products and technologies

Work Environment and Company Culture

Our stores are fast-paced and dynamic environments, and we're looking for individuals who are passionate about delivering exceptional customer experiences. Our company culture is built on the principles of:

• Respect and inclusivity
• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and development

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience and qualifications
• Opportunities for bonuses and commissions
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to company-sponsored training and development programs

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! To apply, please visit our website at [insert website URL] and follow these steps: 1. Find the role(s) that interest you on our Careers page 2. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners 3. Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner 4. Your video interview will be reviewed by a member of our Recruitment team, and our top candidates will be invited to meet with our team in a store

Equal Employment Opportunity/Affirmative Action Employer

blithequark is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Disclaimer

Please be aware that blithequark recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply Job! Apply for this job