Experienced Full Stack Customer Service Representative – Hybrid Telework Program Management

Are you a motivated and experienced professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where teamwork and adaptability are key to success? Look no further than blithequark, a leading provider of world-class sustainment solutions to global customers. We are seeking an experienced Full Stack Customer Service Representative to join our International & Commercial Black Hawk Spares and Repairs Program Management Team.

About blithequark

At blithequark, we are committed to delivering unmatched sustainment solutions to our global customers. Our team of dedicated professionals values collaboration, innovation, and excellence, and we are passionate about making a difference in the lives of our customers. With a focus on delivering mission-critical operations worldwide, we support the Black Hawk platform and its operators worldwide.

The Role

As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments

Your Skills and Qualifications

To be successful in this role, you will need:

• A Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education
• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment
• Strong organizational skills with the ability to multitask and prioritize tasks
• Excellent communication skills, both written and verbal
• Ability to work under supervision and follow established procedures
• Experience with SAP and intermediate proficiency in Microsoft Excel
• Sikorsky experience is a plus

Why Join blithequark?

* Impact: Your work will directly contribute to the success of mission-critical operations worldwide

• Growth: We invest in our people, offering opportunities to develop your skills and advance your career
• Innovation: Work on leading-edge solutions in aerospace and defense
• Community: Join a team that values collaboration, diversity, and inclusion
• Flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work

Work Environment and Culture

Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. We value collaboration, innovation, and excellence, and we are passionate about making a difference in the lives of our customers. Our work environment is inclusive, diverse, and supportive, and we offer a range of benefits and perks to support our employees' well-being.

Compensation and Benefits

* Annual base salary range: $52,100 - $99,900 (dependent on location)

• Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays
• This position is incentive plan eligible

How to Apply

If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Application Window

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

Remote Work Opportunity

This is a hybrid telework position, with the employee working part of their schedule remotely and part of their schedule at a designated blithequark facility. The specific weekly schedule will be discussed during the hiring process.

Lockheed Martin Careers

If you are interested in exploring other career opportunities at blithequark, please visit our website at [www.lockheedmartin.com](http://www.lockheedmartin.com). Apply for this job