Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging
At blithequark, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. As a leading healthy aging platform, we're committed to delivering engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. With the support of leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron, we're poised to make a meaningful impact in the lives of millions. We're now seeking a highly motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a vital role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. If you're passionate about healthy aging, have excellent communication skills, and are eager to make a difference, we'd love to hear from you.
About the Role:
As a Customer Experience Associate at blithequark, you'll be responsible for conducting daily outreach via phone, text, and email to engage with new and existing members. Your primary goal will be to enroll 25% or more of all connected leads and ensure that 25% or more of all connected members take a class within one week of an engagement outreach. You'll also be expected to maintain a customer satisfaction score of 92% or higher.
Key Responsibilities:
* Actively conduct outreach via phone, text, and email daily to engage with new and existing members
- Successfully complete over 100 outbound calls per day
- Enroll 25% or more of all connected leads
- Ensure that 25% or more of all connected members take a class within one week of an engagement outreach
- Maintain a customer satisfaction score of 92% or higher
Essential Skills and Qualifications:
* 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
- Effective communication: Empathetic and active listener for our future and existing members
- Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and Zendesk)
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
- Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information
Preferred Qualifications:
* Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup)
- We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges, and will help us build a best-in-class company that will change what it means to age.
What We Offer:
At blithequark, we're committed to creating an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including, but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.
Compensation:
We're committed to an inclusive, consistent, and equitable approach to compensation. This position will earn between $20.00-$22.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.
Why Join blithequark?
* Be part of a mission-driven organization that's revolutionizing healthy aging
- Work with a talented team of professionals who are passionate about making a difference
- Enjoy a flexible, remote work environment that allows you to work from anywhere
- Develop your skills and expertise in a fast-paced, dynamic environment
- Contribute to a company that's committed to diversity, equity, and inclusion
How to Apply:
If you're passionate about healthy aging and have the skills and qualifications we're looking for, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job