Experienced Virtual Customer Service Lead – Independent Contractor (20-25 Hours per Week)

Are you a highly organized and tech-savvy individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Virtual Customer Service Lead, working 20-25 hours per week as an independent contractor. In this role, you will be responsible for managing various platforms, tools, and systems to ensure seamless customer service experiences for our clients.

About blithequark

blithequark is a dynamic and innovative company that is revolutionizing the way businesses interact with their customers. We are a team of passionate individuals who are dedicated to delivering exceptional results and exceeding our clients' expectations. As a Virtual Customer Service Lead, you will be an integral part of our team, working closely with our clients to provide top-notch support and ensuring that their customers receive the best possible experience.

Key Responsibilities

As a Virtual Customer Service Lead, you will be responsible for managing the following key responsibilities:

• Managing Google Drive/Docs: You will be responsible for organizing and maintaining our Google Drive and Docs, ensuring that all files are up-to-date and easily accessible.
• Managing Helpscout (Customer Service Email Platform): You will be the primary point of contact for customer inquiries, responding to emails and resolving issues in a timely and professional manner.
• Managing and Organizing Kajabi (or Similar CRM Platform): You will be responsible for managing and organizing our Kajabi platform, ensuring that all customer data is accurate and up-to-date.
• Managing Zapier: You will be responsible for setting up and managing our Zapier integrations, ensuring that all automated workflows are running smoothly.
• Managing a Custom Built Backend Site for Our App: You will be trained by our client on how to manage our custom-built backend site, ensuring that all technical aspects are handled efficiently.
• Managing Apple Connect: You will be responsible for managing our Apple Connect account, ensuring that all App Store-related tasks are completed in a timely manner.
• Managing Google Play Console: You will be responsible for managing our Google Play Console account, ensuring that all Google Play Store-related tasks are completed in a timely manner.
• Managing Test Flight (App Testing): You will be responsible for testing and ensuring that our app is functioning correctly, identifying and reporting any issues.

Requirements

To be successful as a Virtual Customer Service Lead, you will need to possess the following requirements:

• Experience in Project Management/Customer Service Lead: While not mandatory, experience in project management or customer service lead roles is a plus.
• Detail-Oriented: You must be highly detail-oriented, with a keen eye for accuracy and organization.
• Strong Skills Organizing Data: You must be able to organize and manage large amounts of data efficiently.
• Excellent Communicator: You must be an excellent communicator, with the ability to interact with customers in a professional and friendly manner.
• Tech-Savvy: You must be highly tech-savvy, with experience in managing various platforms, tools, and systems.
• Intuitively Organized: You must be intuitively organized, with the ability to prioritize tasks and manage your time effectively.
• Self-Starter: You must be a self-starter, with the ability to work independently and take initiative when needed.

Benefits

As an independent contractor, you will not be eligible for benefits. However, you will have the opportunity to work with a dynamic and innovative company, with the potential for career growth and development.

Work Environment and Company Culture

As a Virtual Customer Service Lead, you will be working remotely, with the flexibility to work from anywhere. You will be part of a remote team, with regular virtual meetings and check-ins to ensure that you are connected and supported. Our company culture is collaborative, innovative, and customer-focused, with a strong emphasis on teamwork and communication.

Compensation and Perks

As an independent contractor, you will be paid on an hourly basis, with a competitive rate of $25-$30 per hour. You will also have access to a range of perks and benefits, including:

• Flexible Working Hours: You will have the flexibility to work from anywhere, at any time, as long as you meet your deadlines and deliver high-quality results.
• Professional Development Opportunities: You will have access to regular training and development opportunities, to help you grow and develop your skills.
• Collaborative Team Environment: You will be part of a remote team, with regular virtual meetings and check-ins to ensure that you are connected and supported.

How to Apply

If you are a highly organized and tech-savvy individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note: This is a 20-25 hour per week, independent contractor position. You must be available to work during Eastern, Central, Mountain, or Pacific Time Zone hours. Apply for this job