Experienced Healthcare Customer Service Representative - Remote USA Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives? Do you thrive in a dynamic, global environment where innovation meets humanity? If so, we invite you to join blithequark, a leading provider of customer experience solutions, as a Healthcare Customer Service Representative working remotely.

About blithequark

At blithequark, we're dedicated to making customers happy. Since 1982, we've been helping companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. With a global team of curious lifelong learners, we're committed to delivering exceptional service and technology that reflects the diversity and perspectives within our teams.

Our Culture

Our culture is built on a foundation of empathy, compassion, and inclusivity. We believe that every individual brings unique value to the table, and we're committed to creating a workplace where everyone feels valued, belonging, and comfortable being their authentic selves. As a global company, we know that diversity is our strength, and we strive to reflect the communities we serve.

Your Role

As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be part of a team that's dedicated to bringing humanity to business, and you'll have the opportunity to make a meaningful difference in people's lives. Your responsibilities will include:

• Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
• Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information

What You Bring to the Role

To succeed in this role, you'll need:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset that meets our requirements)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As a Healthcare Customer Service Representative at blithequark, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit our benefits page at https://www.hellottecbenefits.com for more information.

Your Career Growth

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Team

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is dynamic, global, and diverse, and we're committed to creating a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.

Join Our Team

If you're passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives, we invite you to join blithequark as a Healthcare Customer Service Representative working remotely. Apply now and become part of a global team that's dedicated to bringing humanity to business. Apply Job!

Equal Opportunity Employer

blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. Apply for this job