Experienced Customer Service Advisor – Plant Hire Industry Specialist
Join blithequark, a leader in the plant hire industry and the UK's largest independent plant and equipment rental company, as a Customer Service Advisor in their Glasgow Head Office. With over 50 years of experience and a family-run business, blithequark is a dynamic and supportive environment that values its employees and strives to provide exceptional customer service.
About blithequark
blithequark is a pioneering company in the plant hire industry, renowned for its commitment to excellence and customer satisfaction. With a nationwide presence and over 1,800 employees, blithequark has established itself as a trusted partner for businesses and individuals seeking reliable and efficient plant and equipment rental solutions. As a Customer Service Advisor at blithequark, you will be part of a dedicated team that shares a passion for delivering outstanding customer experiences and driving business growth.
Job Summary
We are seeking an experienced Customer Service Advisor to join our Glasgow Head Office team. As a key member of our customer-facing team, you will be responsible for ensuring that customer orders and enquiries are handled efficiently and effectively. This is an exciting opportunity to work with a leading industry player, develop your skills and expertise, and contribute to the success of our business.
Key Responsibilities
As a Customer Service Advisor at blithequark, your key responsibilities will include:
- Taking inbound calls from customers and responding to their queries and concerns in a professional and courteous manner
- Providing quotations and processing orders in a timely and accurate manner
- Operating and maintaining spreadsheets to track customer interactions and sales performance
- Liaising with internal departments and external stakeholders to resolve customer issues and improve overall customer satisfaction
- Producing weekly reports to monitor sales performance and identify areas for improvement
- Raising contracts and discussing with customers to ensure a smooth and efficient sales process
What We Offer
In return for your hard work and dedication, we offer a competitive salary of £26,000, plus a range of benefits and perks, including:
- Monday to Friday shifts on a rotational basis between the hours of 8:45am and 5:30pm
- Great additional benefits, including staff incentives and loyalty holidays
- Employee Welfare Fund (company-funded social events)
- Access to in-house Learning & Development team to support your career growth and development
About You
We are looking for an experienced Customer Service Advisor who has a proven track record of working in a customer-focused environment and has demonstrable experience of working in a fast-paced, high-volume call centre environment. You will have:
- A proven track record of working in a customer-focused environment, with a strong emphasis on delivering exceptional customer service
- Experience of working in the hire industry would be advantageous, but not essential
- The ability to work effectively under pressure and prioritize your workload to meet deadlines
- Strong attention to detail and be highly organized, with a focus on accuracy and efficiency
- Effective communication skills, both written and verbal, with the ability to build strong relationships with customers and colleagues
- Proficient skills in MS Office packages, including Excel and Word
Essential Qualifications
* A minimum of 1-2 years' experience in a customer service role, preferably in a fast-paced, high-volume call centre environment
- A strong understanding of customer service principles and practices
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and prioritize workload to meet deadlines
- Strong attention to detail and be highly organized
Preferred Qualifications
* Experience of working in the hire industry would be advantageous
- Knowledge of plant hire industry products and services
- Experience of working with CRM systems and databases
- Ability to work in a team environment and contribute to team goals and objectives
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent customer service skills, with a strong emphasis on delivering exceptional customer experiences
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work effectively under pressure and prioritize workload to meet deadlines
- Strong attention to detail and be highly organized, with a focus on accuracy and efficiency
- Proficient skills in MS Office packages, including Excel and Word
- Ability to work in a team environment and contribute to team goals and objectives
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Advisor, you will have access to a range of learning and development opportunities, including:
- In-house training and development programs to support your career growth and development
- Access to industry-leading training and development resources
- Opportunities for career progression and advancement within the company
- A supportive and inclusive work environment that values diversity and promotes equality
Work Environment and Company Culture
blithequark is a dynamic and supportive work environment that values its employees and strives to provide exceptional customer service. As a Customer Service Advisor, you will be part of a dedicated team that shares a passion for delivering outstanding customer experiences and driving business growth. Our company culture is built on the following values:
- Customer focus: We are committed to delivering exceptional customer service and exceeding customer expectations.
- Teamwork: We work together as a team to achieve our goals and objectives.
- Innovation: We are committed to innovation and continuous improvement, with a focus on staying ahead of the curve in the plant hire industry.
- Integrity: We operate with integrity and transparency, with a strong emphasis on ethics and compliance.
Compensation, Perks, and Benefits
In addition to a competitive salary of £26,000, we offer a range of benefits and perks, including:
- Monday to Friday shifts on a rotational basis between the hours of 8:45am and 5:30pm
- Great additional benefits, including staff incentives and loyalty holidays
- Employee Welfare Fund (company-funded social events)
- Access to in-house Learning & Development team to support your career growth and development
How to Apply
If you have the required skills and experience to be successful in the role of Customer Service Advisor, then send your CV across for immediate consideration. Interviews will be held within the next week.
Equal Opportunities
blithequark is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age. Apply Job! Apply for this job