Experienced Bilingual Customer Service Representative – Latin America Expansion

Are you a customer service enthusiast who thrives in fast-paced environments, speaks fluent Spanish and English, and is passionate about delivering exceptional experiences? Do you enjoy working independently, solving complex problems, and collaborating with a dynamic team? If so, we invite you to join blithequark as a part-time, remote Customer Service Representative, playing a pivotal role in launching our Spanish-language platform in Latin America.

About blithequark

blithequark is a leading American company specializing in Instagram marketing resources, empowering creators, entrepreneurs, and small businesses to grow and monetize their online presence. Founded in 2020 by Brock and Chalene Johnson, we have helped over 45,000 students from 30 countries and are now expanding our reach to Latin America. Our mission is to provide top-notch support to our customers, and we're seeking a talented bilingual representative to join our team.

Key Responsibilities

As a Customer Service Representative, you will be the face of blithequark in Latin America, handling customer inquiries, resolving issues, and providing exceptional support to our Spanish-speaking students. Your primary responsibilities will include:

• Handling all customer service tickets from our Spanish-speaking students inside Zendesk and What's App
• Responding to tickets within 24 hours, except on weekends
• Updating customer accounts in various platforms
• Solving problems and brainstorming solutions with the rest of the team (in both English and Spanish)
• Working within our payment processing system to assist with refunds, subscription changes, and other tasks
• Maintaining and updating Customer Service SOPs for this brand
• Working a maximum of 10 hours per week (to start)

Requirements

To succeed in this role, you must possess:

• Excellent written and verbal communication skills in both English and Spanish
• The ability to work independently, manage your time effectively, and prioritize tasks
• A self-starter mentality, with a willingness to learn and adapt to new situations
• Strong problem-solving skills, with the ability to think critically and creatively
• A customer-centric approach, with a focus on delivering exceptional experiences
• Proficiency in using our tech stack, including Slack, Asana, Dropbox, Searchie (Membership.Io), ZenDesk, Chargebee, Keap, Loom, and Google Suite

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Previous experience in customer service or a related field
• Familiarity with our tech stack and software applications
• Experience working with Latin American customers or in a similar cultural context
• A background in marketing, social media, or a related field

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our team members' growth and development. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise in customer service, problem-solving, and communication
• Collaborate with a dynamic team of professionals from diverse backgrounds and industries
• Contribute to the launch and growth of our Spanish-language platform in Latin America
• Enjoy a flexible, remote work arrangement, with the potential for career advancement and professional growth

Work Environment and Company Culture

blithequark values a culture of collaboration, innovation, and customer-centricity. Our team is passionate about delivering exceptional experiences, and we're committed to creating a work environment that is:

• Flexible and remote-friendly
• Collaborative and team-oriented
• Focused on customer satisfaction and growth
• Embracing of diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a part-time, remote Customer Service Representative, you can expect:

• A competitive hourly rate of $12-$14 per hour (to begin, with potential for expansion based on performance)
• A flexible, part-time schedule of up to 10 hours per week
• Opportunities for career growth and professional development
• A dynamic, remote work environment with a talented team of professionals
• Access to our tech stack and software applications
• A commitment to work-life balance and flexibility

How to Apply

If you're a motivated, bilingual customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply. Please submit your application, including:

• A brief introduction and summary of your qualifications
• Responses to the four application questions (see below)
• A Loom recording demonstrating your knowledge of one of our software applications (in Spanish)

Application Questions: 1. What previous life experiences have equipped you with the skills you need to do this job? Specifically, tell us how you know you'll be successful at the required tasks of this contract. (PLEASE REPLY IN ENGLISH) 2. Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (PLEASE REPLY IN ENGLISH) 3. How do you currently spend your time? What other gigs do you have going, and how will this job fit into your schedule? (PLEASE REPLY IN ENGLISH) 4. Please film a Loom recording that demonstrates your knowledge of one of the pieces of software in our tech stack. (PLEASE NARRATE IN SPANISH)

Ready to Join Our Team?

If you're a motivated, bilingual customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark as a part-time, remote Customer Service Representative. Apply today and take the first step towards a rewarding career with our dynamic team! Apply for this job