Experienced Customer Service Representative III – Medical Association Support
At blithequark, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a respected medical association, we're seeking a highly skilled and motivated Customer Service Representative III to join our remote team. This is a fantastic opportunity for a customer-focused professional to make a meaningful impact while enjoying a flexible work-from-home schedule with occasional on-site requirements in Chicago.
About blithequark
blithequark is a leading organization in the medical association industry, committed to providing top-notch services and support to our members. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative III, you'll play a vital role in exceeding service expectations, achieving specific unit goals, and providing exceptional support to our members.
Job Summary
We're seeking an experienced Customer Service Representative III to join our remote team. As a key member of our customer service team, you'll be responsible for handling phone inquiries, responding to service requests, and providing exceptional support to our members. This is a fantastic opportunity for a customer-focused professional to make a meaningful impact while enjoying a flexible work-from-home schedule with occasional on-site requirements in Chicago.
Key Responsibilities
As a Customer Service Representative III, you'll be responsible for:
- Exceeding service expectations by actively participating in sales and up-service programs that achieve specific unit goals (60%-70% of outbound calling throughout the week)
- Handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner
- Supporting access to and navigation of the association website through assistance with registration and password reset
- Responding to service inquiries regarding association products by providing information on products, pricing, order status, and billing
- Responding to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing
- Entering journal orders and researching and resolving service interruptions
- Sending back issues or making other subscription adjustments as appropriate
- Actively participating in training, performance management, workgroups, and service center improvement projects
Qualifications
To be successful in this role, you'll need:
- On-site expectation: Chicago Office for events 6-8 times per year
- Bachelor's degree OR 3+ years of customer service and/or telemarketing experience strongly preferred
- Experience with service center tools (e.g., telephony, measurement, applications)
- Sales experience in an outbound call environment preferred
- Excellent oral communication skills and experience communicating in a professional environment both via phone and email
- Ability to work effectively in a high volume, production-oriented environment
Skills and Competencies
To excel in this role, you'll need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment
- Strong customer service skills and a passion for delivering exceptional customer experiences
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative III, you'll have access to:
- Ongoing training and development opportunities
- Performance management and feedback
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
Work Environment and Company Culture
We're proud of our inclusive and welcoming work environment at blithequark. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.
Compensation and Benefits
We offer a competitive compensation package, including:
- $22 - $23 per hour
- $45K - $48K salary upon conversion to perm
- Health insurance
- Work from home flexibility
- Day shift schedule
Application Instructions
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming work environment for all individuals.
Application Question(s)
* Are you able to travel to Chicago 6-8 times per year for Organization events?
Education
* Bachelor's (Preferred)
Experience
* Upselling: 2 years (Required)
- Call center: 2 years (Required)
- Customer service: 3 years (Required)
Location
* Chicago, IL (Required)
Work Location
* Remote Apply Job! Apply for this job