Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! blithequark is revolutionizing the way we interact with customers, and we're seeking a talented Customer Service Representative to join our award-winning team.

About blithequark

blithequark is a leading e-commerce retailer that's changing the face of the pet industry. With a commitment to customer satisfaction and a passion for innovation, we're creating a workplace culture that's as unique as our customers. Our team is dedicated to delivering exceptional experiences that go above and beyond, and we're looking for like-minded individuals to join our ranks.

The Role

As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers via phone, email, and chat to resolve their queries and concerns. You'll be the problem-solver, the listener, and the advocate for our customers, working to build trust and loyalty with every interaction. You'll be part of a dynamic team that's passionate about delivering results and becoming the best version of themselves.

Key Responsibilities

* Engage directly with customers to resolve their queries and concerns, using active listening, empathy, and kindness to build trust and loyalty.

• Research and problem-solve to determine the best solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution.
• Operate with a willingness to learn, sharing feedback and being open-minded to grow and develop your skills.
• Engage with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools to contribute to a customer-centric culture of collaboration.
• Work in a fast-paced environment, adapting to change and prioritizing tasks to meet business needs.

What You'll Need

* 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences.

• Excellent communication skills (written, verbal, and listening) in a written assessment.
• Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes.
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Must bring proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Must be able to pass a background check.

Technical Requirements

* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.

• Work area acceptable for webcam use.
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed).
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why blithequark Customer Service?

It's not just about us. It's about what you get. At blithequark Customer Service, you're empowered to become your best. Here's what you can expect:

• YOU BELONG: We're a workplace where you can be your authentic self, bringing your perspectives and ideas to deliver on our mission.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming the best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: We offer competitive wages, medical & dental insurance, 401k, and more! Plus, you'll be part of a team that's passionate about making a difference every day.

Equal Opportunity Employer

blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access blithequark's Customer Privacy Policy, please click here. To access blithequark's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job