Experienced Technical Customer Care Specialist I – Remote Call Center Position at blithequark
Are you a customer service enthusiast with a passion for technical support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as a Technical Customer Care Specialist I. As a key member of our Dealertrack Customer Care team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About blithequark
At blithequark, we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're committed to being a force for good in the world. As a leader in the automotive industry, we're dedicated to empowering our customers and employees to achieve their full potential.
Join the blithequark Family
As a Technical Customer Care Specialist I, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers to resolve technical issues, provide product training, and ensure seamless support for our Dealertrack family of products. With a focus on innovation and customer satisfaction, you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment.
Key Responsibilities
As a Technical Customer Care Specialist I, your key responsibilities will include:
- Providing routine customer support for product usage and technical issues related to the Dealertrack family of products
- Maintaining expert-level knowledge of MotoSnap Solutions and Products
- Developing and maintaining strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
- Accurately logging all customer information in the CRM customer ticketing system
- Adhering to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
- Following up with customers to ensure issues are resolved and satisfaction is met
- Handling and responding to multiple open issues in a timely and productive manner
- Working independently with little direction and multi-tasking to handle various tickets at once
- Facilitating communication from the Support Team to other departments as needed to complete Cases
Qualifications
To be successful in this role, you'll need:
- A High School Diploma or equivalent
- Less than 2 years of experience in a customer-facing role
- Flexibility to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
- A technical background is preferred, but not required
- An Associate's Degree or Technical Certification is preferred, or equivalent work experience
- Knowledge of various computer applications, including experience with business support applications such as MS Office (Word, PowerPoint, and Excel)
- Excellent oral and written communication skills
- Experience working in a team environment and assisting others as applicable
- Ability to type 40+ WPM
- Follow-up/follow-through skills
- Ability to handle and respond to multiple open issues
- Ability to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong technical skills, including knowledge of computer applications and business support software
- Ability to learn and adapt quickly to new products and technologies
- Strong follow-up and follow-through skills
- Ability to work independently with little direction and multi-task to handle various tickets at once
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As a Technical Customer Care Specialist I, you'll have access to:
- Ongoing training and development opportunities to enhance your technical skills and knowledge
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A supportive and inclusive work environment that encourages collaboration and teamwork
Work Environment and Company Culture
As a remote call center position, you'll have the flexibility to work from anywhere in the United States, as long as you're comfortable working in the Central Time Zone. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun.
Compensation, Perks, and Benefits
As a Technical Customer Care Specialist I, you'll receive:
- Competitive compensation and benefits package
- Ongoing training and development opportunities
- Access to cutting-edge technology and tools
- A supportive and inclusive work environment
- Opportunities for career advancement and professional growth
- A comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work arrangements, including remote work options
How to Apply
If you're a customer service enthusiast with a passion for technical support, we invite you to apply for the Technical Customer Care Specialist I position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job