Experienced Customer Service Representative – Remote Support for Medicaid Members and Providers at blithequark

At blithequark, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' lives. As a leading healthcare provider, we're committed to empowering our team members to transform our culture and accelerate innovation in the industry. We're seeking an experienced Customer Service Representative to join our team and provide remote support to Medicaid members and providers.

About blithequark

blithequark is a forward-thinking healthcare organization that's passionate about making a difference in the lives of our customers. Our purpose is to deliver human-centric healthcare that's personal, convenient, and affordable. We're driven by our Heart At Work Behaviors, which guide our commitment to excellence and customer satisfaction. As a member of our team, you'll be empowered to make a meaningful impact and contribute to our mission of transforming the healthcare industry.

Position Summary

As a Customer Service Representative, you'll play a critical role in providing exceptional support to Medicaid members and providers through inbound calls. You'll be responsible for answering inquiries, resolving issues, and providing accurate information about benefits, eligibility, services, and prior authorization requirements. To succeed in this role, you'll need to possess strong customer service skills, be self-sufficient, and have the ability to work from home with high-speed internet connectivity.

Responsibilities

* Answer inbound calls from Medicaid members and providers, responding to inquiries and resolving issues in a timely and professional manner

• Provide accurate information about benefits, eligibility, services, and prior authorization requirements
• Utilize company-provided equipment and training to ensure seamless communication and issue resolution
• Meet performance standards, attendance requirements, and call quality goals
• Work from home with high-speed internet connectivity, using a secure service via ethernet cable (Wi-Fi is not permitted)
• Participate in training and development programs to enhance your skills and knowledge

Training Schedule

* First 6 weeks: 8:30 AM - 5:00 PM EST, Monday through Friday

• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

Required Qualifications

* Must live within 50 miles of Charleston, WV

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient
• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare

Education

* High school diploma or equivalent

Pay Range

* The typical pay range for this role is: $17.00 - $25.15

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

* Medical, dental, and vision benefits

• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Equal Employment Opportunity

* CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities.

• We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.
• If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website at [blithequark.com](http://blithequark.com) to submit your application. Apply for this job