Experienced Full Stack Customer Support Representative – Entry-Level Support Role – $25–$35/hr – No College Degree or Prior Experience Required

Join blithequark, a fast-growing digital productivity company, as a Remote Chat Agent and embark on a rewarding career journey. Are you a motivated and enthusiastic individual seeking a challenging yet rewarding entry-level opportunity? Do you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences? If so, we invite you to apply for the Experienced Full Stack Customer Support Representative role at blithequark. As a Remote Chat Agent, you will play a vital role in providing top-notch support to our global customer base, helping them resolve account issues, update subscriptions, and troubleshoot platform features.

About blithequark & the Day-to-Day Role

blithequark is a subscription-based SaaS company that offers innovative tools to help individuals and teams manage their time, tasks, and business operations. With a strong focus on customer satisfaction, we are committed to delivering exceptional support experiences that exceed our customers' expectations. As a Remote Chat Agent, you will be the face of blithequark, interacting with customers through live chat sessions and email tickets. You will be responsible for providing timely and accurate assistance, resolving inquiries efficiently, and maintaining a professional tone throughout your interactions.

Core Responsibilities

• Live Chat Support: Engage customers in real-time chats, providing assistance with login problems, billing concerns, or platform guidance.

• Email Ticket Resolution: Handle follow-up support requests via email using structured replies, while customizing tone and details for each customer.
• Use Internal Resources: Rely on saved replies, help documentation, and platform guides to resolve issues effectively.
• Tag & Categorize Tickets: Log each conversation with appropriate tags and summaries for QA and reporting purposes.
• Escalate Complex Cases: Forward unresolved issues to billing or technical teams with full context and detailed internal notes.
• Stay Informed: Monitor announcements about product changes, outages, or macro updates to maintain accuracy in your responses.
• Collaborate with Team: Communicate via Slack and shared dashboards with your QA coach, peers, and team leads.
• Meet Daily KPIs: Maintain performance targets for chat volume, resolution time, CSAT scores, and internal ticket accuracy.

A Typical Workday

Shift Start Check in via Slack, scan team announcements, and review any flagged issues. Begin working through the email queue while waiting for live chats to come in. Mid-Shift Activity This is the peak window for live chat volume. You’ll manage multiple concurrent chat sessions while keeping email ticket responses moving in the background. End of Shift Wrap up active chats, log internal notes, and submit unresolved tickets for handoff. Complete your shift report and review performance stats.

Qualifications

• Clear and professional written English: You possess excellent writing skills, with the ability to communicate complex ideas in a clear and concise manner.

• Typing speed of 40+ WPM: You are a proficient typist, with the ability to maintain a high typing speed while ensuring accuracy.
• No prior customer service experience or degree required: We welcome candidates from diverse backgrounds, with a focus on skills and potential rather than experience or education.
• High school diploma or equivalent: You have a solid foundation in English and mathematics, with the ability to learn and adapt quickly.
• Comfortable navigating web tools, help docs, and chat platforms: You are familiar with online tools and platforms, with the ability to learn and navigate new systems quickly.
• Reliable computer or laptop and high-speed internet: You have access to a reliable computer or laptop and high-speed internet, ensuring seamless communication and productivity.
• Self-motivated and focused in a remote environment: You are a self-starter, with the ability to work independently and maintain focus in a remote setting.
• Available for at least 20 hours/week with flexibility across days or nights: You have a flexible schedule, with the ability to work at least 20 hours per week and adapt to changing shifts.
• Willingness to accept feedback and grow performance: You are open to feedback and coaching, with a willingness to learn and improve your performance.

Tips to Excel in the Role

• Typing & Grammar Mastery: Fast, error-free typing is key. Use tools like Grammarly to catch grammar issues and TypingClub to boost WPM.

• Master the Product: During training, focus on reading help docs and saved replies. The better you understand the software, the fewer escalations you'll need.
• Empathetic Tone: Be friendly and reassuring. Use phrases like “Let me help you with that” or “I’ve got the answer right here.”
• Effective Multitasking: Use tab groups and pinned docs to navigate between chats and knowledge bases. Respond efficiently without compromising tone or accuracy.
• Embrace Coaching: You’ll receive regular QA reviews. Treat each one as a chance to level up. Apply feedback immediately.

How to Get Hired

Step 1 – Online Application Upload a resume and complete a short questionnaire about your availability and technical setup. Step 2 – Typing & Writing Assessment Take a short typing test and provide sample chat responses to basic customer questions. Step 3 – Chat Simulation or Async Interview Complete a simulated live chat session or asynchronous response test. Step 4 – Paid Training Participate in a structured remote training program (4–5 days), covering tools, product walkthroughs, macros, and real ticket practice. Step 5 – Trial Shifts Work 2–3 trial shifts with real customer tickets. You’ll receive live feedback and a QA review. Step 6 – Full Schedule Assignment Once approved, you’ll receive your regular schedule, join Slack threads, and access your team dashboard.

Remote Work Culture

This is an async-first, no-meetings environment. Team collaboration happens via chat, shared documents, and structured workflows. Advancement is based on output—not tenure. The company celebrates top performers through recognition programs, raffles, and bonus opportunities. Most managers were promoted from within, and you’ll have direct access to resources to help you grow.

Perks & Benefits

• Paid training from day one: You’ll receive comprehensive training and support to ensure your success in the role.

• 100% remote position—work from anywhere: Enjoy the flexibility of working from anywhere, at any time.
• Fully text-based support (no phone calls): Focus on chat and email support, without the need for phone calls.
• Flexible shifts including weekends, overnights, or part-time blocks: Adapt to changing shifts and schedules, with a focus on flexibility.
• Monthly bonuses tied to CSAT and ticket resolution performance: Earn bonuses based on your performance, with a focus on customer satisfaction and ticket resolution.
• Equipment stipends available after 30 days: Receive stipends for equipment and software, ensuring you have the tools you need to succeed.
• Access to Skillshare, Coursera, and other e-learning platforms: Enhance your skills and knowledge with access to leading e-learning platforms.
• Promotions to QA, coaching, and internal training roles: Advance your career with opportunities for promotion and growth.

Why This Role is Right for You

Whether you're entering the remote job market for the first time or switching from retail, hospitality, or call center work, this job gives you real pay, structure, and flexibility—without phone calls or complex requirements. You’ll receive coaching, work independently, and grow quickly based on results. If you can type well, write clearly, and manage your time, this is one of the easiest ways to earn stable remote income.

Frequently Asked Questions

Do I need experience to apply? No. This is an entry-level position with full training. Is this a phone-based job? No. You’ll only handle customer communication via chat and email. Can I apply from outside the U.S.? Yes. This role is open globally for qualified candidates with English proficiency. When can I start? Training cohorts launch weekly. Most applicants start within 5–10 business days. How do I apply? Click “Apply Now,” upload your resume, and complete a short chat simulation. No experience? No problem. Start your remote journey now with this high-paying, no-degree-needed opportunity. Apply to this job Apply for this job