Experienced Customer Representative (Cantonese & Mandarin-speaking) - Remote - Sport Clothing Industry
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team of game-changers at blithequark, a global leader in technology and services, as a Customer Representative (Cantonese & Mandarin-speaking) in our Sport Clothing Industry division.
About blithequark
At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are shaping the future of customer experience. With a presence in over 70 countries, we empower well-known brands to improve their businesses with cutting-edge technology and integrated solutions. Our mission is to create a world where customers are at the heart of every interaction, and our team is dedicated to making that vision a reality.
Career Growth and Personal Development
As a Customer Representative at blithequark, you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment. We believe in investing in our people, providing them with the training, tools, and resources they need to succeed. Our comprehensive training program will equip you with the knowledge and expertise to excel in your role, and our ongoing support will help you navigate any challenges you may face.
What You'll Do
As a Customer Representative on our team, you'll be responsible for delivering exceptional customer experiences across multiple channels, including telephone, email, chat, and social media. Your key responsibilities will include:
- Providing first-class customer satisfaction at all times, going above and beyond to meet customer needs
- Handling incoming customer contacts, logging call details, and performing call follow-ups according to procedures
- Supporting consumers in the sales and after-sales process, including product recommendation and after-sales support
- Escalating complex issues to the relevant Client's brand units or contact persons
- De-escalating complaints, offering solutions within Client's procedures, policies, or guidelines, or transferring to the Client's or designated partner for settling and resolution of non-standard cases
- Ensuring correct presentation of the Client's corporate image in all interactions, representing its brand and generating consumer experience through outstanding service and personal care on all channels
Your Qualifications
We're looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences. If you have:
- Bilingual or proficient in Cantonese and Mandarin, with an advanced level of English
- Self-motivation, a team player, supportive person, outgoing, and open-minded
- Active listening and comprehension skills
- Very good written skills and a customer-focused attitude
- A goal-oriented attitude and time management skills
- Minimum knowledge of Office pack and keyboarding skills
Don't meet every requirement? No worries! We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in It for You
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:
- Full-time, 39 hours/week permanent contract: Monday to Friday from 07:00 to 16:00
- Salary: €20,300 gross/year + up to €3,000 gross/year in bonus
- Opportunity to work remotely anywhere in Spain
- Bring-a-friend (referral) bonus opportunities
- Full-paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Experience the Best Version of You!
At blithequark, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call blithequark their "employer of choice."
Equal Opportunity Employer
blithequark is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:
English, Mandarin (Required), Yue (Cantonese)
Time Type:
Full-time If you're ready to join a dynamic team of game-changers and take your career to the next level, apply now! Apply for this job