Manager, Airport Customer Care – Philadelphia, PA, US

Are you ready to embark on a thrilling adventure in the world of customer care? Do you have a passion for delivering exceptional experiences that leave a lasting impression? Look no further than blithequark, where we're on a mission to revolutionize the way we care for our customers. As a Manager, Airport Customer Care, you'll be at the forefront of our efforts, leading a team of customer service professionals to ensure that every interaction with our airline is nothing short of exceptional.

Why Join blithequark?

At blithequark, we're not just an airline – we're a family. We're a community of individuals who share a common goal: to make travel easier, more enjoyable, and more accessible to everyone. As a member of our team, you'll have the opportunity to explore the world, grow your expertise, and become the best version of yourself. Our commitment to diversity, equity, and inclusion means that you'll be part of a dynamic workforce that values and celebrates individuality.

What You'll Do

As a Manager, Airport Customer Care, you'll be responsible for overseeing the day-to-day customer service operations at multiple facilities, including the ticket counter and gate areas. Your key responsibilities will include:

• Directly leading and supporting a large team of Customer Service Managers and Customer Service Coordinators
• Ensuring efficient use of resources to achieve operational performance targets
• Enforcing all company and departmental procedures, including safety and security protocols
• Reviewing staffing requirements and bid schedules for all employees
• Communicating procedural changes to Customer Service Managers and frontline employees to ensure compliance
• Monitoring and analyzing trends to achieve on-time performance
• Mentoring and developing employees to enhance their skills and knowledge
• Identifying areas for improvement and developing processes to achieve improved efficiency and productivity
• Enhancing vendor relations and ensuring contractual obligations are met
• Ensuring all internal audit requirements are in compliance
• Developing an annual expense plan and monitoring the budget
• Assisting with interviews and selection of Customer Service Managers and Customer Service Coordinators
• Ability to work rotating shifts, including nights, weekends, and holidays
• Completing other duties as required

What You'll Need for Success

To excel in this role, you'll need:

• A Bachelor's Degree in Business Management or a relevant field, or equivalent experience/training
• 3 years' work experience in Airline Customer Service supervisory
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Excellent analytical skills and proficient use of PC-related software
• Strong leadership and organizational skills
• Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment
• Ability to effectively delegate work assignments and manage large groups of employees

What You'll Get

As a member of our team, you'll enjoy a range of benefits, including:

• Travel Perks: Explore the world with your family and friends on our global network of over 6,800 daily flights to 365 destinations
• Health Benefits: Access comprehensive health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Enhance your physical and mental well-being with our wellness programs, resources, and support
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
• Additional Benefits: Enjoy discounts on hotels, cars, cruises, and more, plus our Employee Assistance Program and pet insurance

Join Our Inclusive Community

At blithequark, we're committed to creating an inclusive work environment that values and celebrates individuality. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us reach our full potential and meet the needs of our diverse world. Are you ready to join a dynamic team that's passionate about delivering exceptional customer experiences? Do you have what it takes to lead a team of customer service professionals and drive results in a fast-paced, dynamic environment? If so, we encourage you to apply for this exciting opportunity to become a Manager, Airport Customer Care at blithequark. Apply to this job Apply for this job