Experienced Bilingual Customer Service Representative – Spanish (Brooklyn Onsite) at blithequark

Are you a passionate and dedicated individual with a strong desire to deliver exceptional customer experiences? Do you possess excellent communication skills, both written and verbal, and are fluent in Spanish? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Service Representative.

About blithequark

At blithequark, we are committed to providing innovative solutions that connect people and deliver outstanding results. Our vision is to be the leader in customer experience, and we strive to empower our employees to reach new heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team in Brooklyn, New York. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to New York City residents, handling incoming calls, and resolving issues in a professional and courteous manner. This is a full-time position with full health and wellness benefits, paid training, time off, and other employer perks.

Responsibilities

• Address incoming inquiries from NYC residents related to city-oriented issues

• Maintain a professional demeanor with all customers and provide services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience

• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks

• Bilingual only $17 per hour – Training Wage

• Bilingual only $18-19 per hour– After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company paid life insurance

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we strive to empower our employees to reach new heights. As a Bilingual Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge through ongoing training and development programs
• Work with a diverse team of professionals who share your passion for customer service
• Contribute to the success of our business and make a positive impact on our customers' lives
• Enjoy a comprehensive benefits package and competitive compensation

How to Apply

If you are a motivated and customer-focused individual with a strong desire to deliver exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Important Notice

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply for this job