Experienced Part-Time Chatline Specialist – Crisis Support and Recovery Services

COME BUILD HOPE WITH US AT BLITHEQUARK! Blithequark is seeking a part-time Chatline Specialist to offer supportive, confidential, and reassuring non-crisis assistance over the phone to peers and referrers, while also connecting callers to crisis triage as appropriate. As a valued member of our team, you will play a vital role in providing essential services to individuals in need, promoting recovery, and fostering a supportive community.

About Blithequark

Blithequark is a leading organization dedicated to empowering individuals with mental health challenges to live full and satisfying lives. With a strong commitment to nurturing mentally healthy workplaces, we strive to revolutionize workplace well-being and raise the bar for mental health excellence. Our team is passionate about creating a supportive environment that promotes growth, learning, and recovery.

Job Summary

As a Chatline Specialist, you will be responsible for creating and facilitating group curriculum and lesson plans that support adult learning and knowledge, discussing recovery skill building, daily world events, and whole health support. You will also organize participants in groups, encourage them to help one another succeed, and collaborate with participants to identify and access community resources for developing natural supports. Additionally, you will support the development of a participant's recovery plan, coordinate supports and resources, and ensure that all data is accurate and up-to-date.

Key Responsibilities

• Creates and facilitates group curriculum and lesson plans that support adult learning and knowledge discussing recovery skill building, daily world events, and whole health support; creates handouts and maintains documentation to support the topic of the group.

• Organizes participants in groups and encourages them to help one another succeed.
• Collaborates with participants to identify and access community resources for developing natural supports to increase their success in the community.
• Supports the development of a participant's recovery plan, and coordinates supports and resources to help each participant's recovery plan in order to support participants in becoming self-sufficient.
• Obtains necessary information during the intake process (if required), and collaboratively documents their progress in Blithequark's electronic health records system; ensures that all data is correct by verifying the information with the participant; maintains required documentation, including but not limited to, daily logs and progress notes, shift reports, Incident Reports and housing applications.
• Other duties as assigned to fulfill Blithequark's mission.

Requirements

• High School Diploma/GED required.

• 1 year of related work experience (including internships and volunteer work).
• Credentialed as a Certified Peer Specialist is a plus.
• Must possess basic computer skills to perform job duties including desktop computing, typing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving, and organization.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Effective November 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with Blithequark. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.

Physical Demands

• Sit at a desk with ergonomically appropriate equipment.

• Lift up to 15 lbs.
• Ability to maintain regular, punctual attendance and be available for flexible work schedule, including evenings and weekends and/or work holidays/overtime as needed.
• Ability to drive a multi-passenger van (including at night) and physically support passengers during ingress/egress as needed and/or assist disabled individuals in an emergency evacuation.
• Remain awake during entire shift, including break times.
• Walk around multiple Blithequark locations and in the community in areas that may not be handicap accessible. May be required to have the ability to enter, exit, and drive personal or agency vehicles and/or public transportation depending on the needs of the department.
• Frequent talking and listening. Must be able to talk, listen, retain information, and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures.
• Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation.

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform their essential job duties.

Diversity, Equity, and Inclusion

Blithequark is an equal opportunity employer and welcomes everyone to our team! We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Compensation and Benefits

Blithequark offers a competitive salary of $16.00/hour, a part-time 15-hour schedule, Monday - Friday, 4:00 PM - 7:00 PM, and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

How to Apply

If you are passionate about making a difference in the lives of others and are committed to providing exceptional support and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Join Our Team

At Blithequark, we are dedicated to creating a supportive and inclusive environment that promotes growth, learning, and recovery. If you are a motivated and compassionate individual who is passionate about making a difference, we invite you to join our team and become a part of our mission to empower individuals with mental health challenges to live full and satisfying lives. Apply for this job