Experienced Customer Service Representative – Deliver Exceptional Service and Solutions in a Dynamic Remote Environment

Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments? If so, we invite you to join blithequark, a digital transformation company making digital processes feel more human for the customers we serve.

About blithequark

blithequark is a dynamic and innovative company that has been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years. Recently re-certified as a Great Place to Work, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our team of leaders and peers are dedicated to supporting you in your role, and we offer a range of benefits and opportunities for growth and development.

Job Summary

We are seeking experienced Customer Service Representatives to join our remote team in Madison, Wisconsin. As a Customer Service Representative at blithequark, you will be responsible for delivering exceptional service and solutions to customers of our customers through inbound calls and chat. You will work with leading technologies and systems, and have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Key Responsibilities

* Handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently

• Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Strong attention to detail and the ability to effectively multitask
• Ability to work in a remote environment with minimal supervision
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge
• Collaborate with colleagues to achieve team goals and objectives

Requirements

* High school diploma or GED; an Associate's degree is a plus

• Strong keyboard skills and basic MS Office knowledge
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems
• Quiet and distraction-free, secure place to work
• Ability to work in a remote environment with minimal supervision

Preferred Qualifications

* Previous customer service experience in a call center or similar environment

• Experience working with leading technologies and systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong communication and interpersonal skills

What We Offer

* Competitive hourly rate of $15/hour

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to blithequark
• Opportunity to work with leading technologies and systems
• Collaborative and supportive team environment
• Ongoing training and development opportunities

Work Environment and Culture

At blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our team of leaders and peers are dedicated to supporting you in your role, and we offer a range of benefits and opportunities for growth and development. We are committed to diversity and inclusion, and welcome applications from candidates from all backgrounds.

Compensation and Benefits

We offer a competitive hourly rate of $15/hour, as well as a range of benefits and perks. Our benefits package includes medical, dental and vision benefits, paid training & PTO, and advancement opportunities. We also offer a range of wellness programs, including a personal trainer dedicated to blithequark.

How to Apply

If you are a motivated and team-oriented individual who is passionate about delivering exceptional service and solutions, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from candidates from all backgrounds. We are committed to diversity and inclusion, and are proud to be a Great Place to Work. Apply for this job