Experienced Commercial Customer Care Lead – Sustainable Agriculture and Biopesticides Industry Expert – Bend, OR

Introduction to blithequark

Are you driven to make a positive impact on the environment while supporting a team of like-minded professionals? Do you have a passion for sustainable agriculture and the desire to contribute to the adoption of innovative, eco-friendly farming practices? At blithequark, we are committed to revolutionizing the way the world grows its food, and we invite you to join our mission. As a leader in the biopesticides industry, we specialize in developing and marketing pheromone-based products that are non-toxic, residue-free, and environmentally friendly. Our goal is to provide farmers with effective, sustainable solutions that promote healthy crops and a healthier planet.

Job Overview

The Commercial Customer Care Lead will play a vital role in delivering exceptional customer experiences, driving process improvements, and fostering strong relationships with internal and external stakeholders. This is an exciting opportunity for a customer-focused professional to join our dynamic team and contribute to the growth and success of our organization. As a key member of our customer care team, you will be responsible for managing the order entry process, coordinating with shipping and receiving, handling customer returns, reviewing contracts, and identifying areas for process improvement.

Key Responsibilities

• Lead the order entry process, ensuring accuracy, efficiency, and timely fulfillment of customer orders
• Collaborate with shipping and receiving teams to coordinate customer orders, resolve issues, and improve overall customer satisfaction
• Support customer return coordination, handling returns, and processing refunds or replacements as needed
• Review contracts, identify gaps, and drive process improvements to enhance the customer care experience
• Develop and maintain strong relationships with internal stakeholders, including sales, marketing, and operations teams
• Travel to the field in California on a quarterly basis to meet with customers, gather feedback, and stay informed about industry trends and developments

Qualifications and Requirements

To succeed in this role, you will need to possess a unique blend of skills, experience, and personal qualities. We are looking for a highly personable and collaborative individual who enjoys building relationships, working in a fast-paced environment, and driving process improvements. Essential qualifications include:

• Highly developed interpersonal and communication skills, with the ability to build strong relationships with internal and external stakeholders
• Attention to detail, organizational skills, and the ability to work in a fast-paced environment with minimal supervision
• Ability to learn and understand diverse product lines, including biopesticides and sustainable agriculture solutions
• Strong problem-solving skills, with the ability to identify gaps and drive process improvements
• Enthusiasm for teamwork and collaboration, with a strong commitment to delivering exceptional customer experiences

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates with:

• Experience in customer care, sales, or a related field, preferably in the agriculture or biopesticides industry
• Knowledge of sustainable agriculture practices, biopesticides, and pheromone-based products
• Strong analytical and problem-solving skills, with the ability to analyze data and drive process improvements
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, including manager and leadership training, biweekly L&OD webinars, and eLearning offerings. Our companywide problem-solving and continuous improvement training programs will help you develop the skills and knowledge you need to succeed in your role and advance your career. We also offer opportunities for internal mobility, allowing you to explore different roles and responsibilities within the organization.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We are a dynamic, fast-paced organization that values innovation, creativity, and continuous improvement. Our headquarters in Bend, Oregon, offers a unique blend of outdoor recreation opportunities and urban amenities, making it an ideal location for outdoor enthusiasts and city dwellers alike. We are committed to wellness and health, offering virtual yoga and mindful meditation classes, as well as a range of other benefits and perks.

Compensation, Benefits, and Perks

We offer a competitive benefits package, including medical, vision, dental, and 401k with match eligibility. Our employees also enjoy a range of perks, including opportunities for development and internal mobility, manager and leadership training, and companywide problem-solving and continuous improvement training. We are committed to giving back to our community, offering a range of volunteer opportunities and charitable giving programs.

Conclusion

If you are a motivated, customer-focused professional with a passion for sustainable agriculture and the environment, we invite you to join our team at blithequark. As a Commercial Customer Care Lead, you will play a vital role in delivering exceptional customer experiences, driving process improvements, and contributing to the growth and success of our organization. Apply now to take the first step in your career with blithequark and join our mission to make the world a better place, naturally.