Client Care Representative
Veritas Veterinary Partners is dedicated to providing exceptional veterinary care and fostering a collaborative environment. The Client Care Representative will welcome clients, manage medical records, and ensure high-quality service during appointments and inquiries.
Responsibilities
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding Wheat Ridge Animal Hospital services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process admissions and discharges accurately; schedule follow up appointments as necessary
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with Wheat Ridge Animal Hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
Skills
- Experience working within the veterinary industry; customer service background, enrollment in veterinary program, or other animal industry experience accepted as well
- Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work team
- Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
- Must have the ability to multitask, prioritize, and delegate
- Demonstrate proficiency in computer skills
- Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
- Able work in high stress situations and exercise good judgment as needed
- Present a neat, well-groomed appearance
- Additional fluency in other languages is preferred but not required
Benefits
- Highly competitive salary based on experience
- Mental health support with Talkspace
- Continuing education support with CE allowance and PTO
- Reimbursement of membership and licensure fees
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options - some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off and time to enjoy it!
Company Overview