Experienced Customer Success Manager – Global Growth and Strategic Client Development

Welcome to blithequark

At blithequark, we are passionate about empowering brands to turn their ideas into impactful realities. Our innovative brand platform is designed to transform the way teams organize digital assets, collaborate on projects, and create engaging campaigns. With a global presence and offices in key locations, we are committed to fostering a vibrant culture that values creativity, collaboration, inclusion, and joy. If you are ready to embark on a brand-new adventure and be part of a dynamic team that makes a real difference, we invite you to explore this exciting opportunity.

About Our Team

Our international team is a strategic and driven group of individuals with diverse skill sets in design, agencies, project management, and customer success. We combine our expertise to support our customers in bringing their brand to the next level. When we're not advising, supporting, or guiding our customers on the latest features, you can find us enjoying the great outdoors, spending time with friends and family, or pursuing our passions. We are a team that values work-life balance and encourages our members to pursue their interests and hobbies.

Your Responsibilities

As a Customer Success Manager at blithequark, you will play a critical role in driving retention, expansion, and advocacy for our customers. Your key responsibilities will include:

• Collaborating with the growth team to own a book of approximately 600-700 customers, with a focus on delivering exceptional customer experiences and driving business growth
• Leading onboarding and implementation journeys that align with customers' business goals and objectives
• Building long-term relationships with stakeholders across marketing, brand, and IT functions to ensure seamless communication and collaboration
• Acting as a strategic advisor to identify opportunities for increased platform usage and value realization, and providing actionable recommendations to customers
• Monitoring client health and taking proactive measures to reduce churn and maximize satisfaction, ensuring that our customers achieve their desired outcomes
• Conducting success reviews, value check-ins, and training sessions with customers to ensure they are getting the most out of our platform
• Identifying patterns across accounts and proposing scalable engagement strategies to drive customer success and growth
• Providing input into the Growth CS playbook, tooling improvements, and internal processes to continuously improve our customer success operations

Your Story

To be successful in this role, you should have:

• 3-4 years of experience in Customer Success, Account Management, Customer Support, or a related client-facing role, with a proven track record of driving customer growth and retention
• Experience working with small or mid-market clients in a SaaS or tech-driven environment, with a deep understanding of the challenges and opportunities that come with it
• Comfort managing a large portfolio of customers and prioritizing for impact, with a focus on delivering exceptional customer experiences and driving business growth
• Confident communication skills, with the ability to balance listening with thought leadership and provide actionable recommendations to customers
• A results-driven mindset, motivated by customer growth and retention metrics, with a strong desire to make a real difference in the lives of our customers
• A strong sense of ownership and a proactive, growth-oriented mindset, with a willingness to continuously learn and improve
• Experience with Customer Success platforms (e.g., Gong), CRM (Salesforce), and data tools is a plus, as well as proficiency in multiple languages (Spanish, French, or German)

What We Offer

At blithequark, we are committed to providing our team members with the tools, support, and opportunities they need to thrive. Some of the benefits you can expect include:

• A competitive salary range of $75,600 - $96,000 base salary, with on-target earnings of $94,500 - $120,000 + benefits
• At least 5 weeks of holiday (PTO) to recharge and pursue your passions
• Paid educational and well-being days off to support your personal and professional growth
• A home office setup budget to ensure you have the tools and resources you need to work effectively
• An annual salary review to recognize your contributions and provide opportunities for growth
• Localized benefits to support your unique needs and circumstances
• An invitation to our summer company meet-up in Switzerland to connect with your colleagues and celebrate our successes

Our Culture and Values

At blithequark, we believe in being true to ourselves and creating a workplace that is inclusive, vibrant, and free from harassment and discrimination. We are committed to providing equal opportunities and nurturing a culture that values diversity, creativity, and collaboration. If you are passionate about making a real difference and being part of a dynamic team that shares your values, we encourage you to apply.

Next Steps

If you are excited about this opportunity and believe you have the skills and experience we are looking for, please submit your CV and answer a few questions. We will update you on your application and look forward to connecting with you.

The next steps in our process include:

• Meeting with our Talent Team to discuss blithequark, the role, and your background
• Connecting with your future team to discuss the role, showcase your skills, and explore your potential new journey
• Joining us at blithequark, where you will be welcomed as a valued member of our team and supported in your growth and development

Conclusion

We are excited to meet our next team member and welcome you to blithequark. If you are passionate about customer success, driven by a desire to make a real difference, and excited about the opportunity to join a dynamic team, we encourage you to apply. Together, we can achieve great things and create a brighter future for our customers and our company.