Experienced Full Stack Customer Success Engineer – Threat Intelligence and Cyber Risk Management
Are you a highly motivated and experienced professional with a passion for delivering exceptional customer experiences? Do you have a deep understanding of threat intelligence and cyber risk management? Are you looking for a challenging and rewarding role that will allow you to make a real impact in the cybersecurity industry? If so, we may have the perfect opportunity for you! At blithequark, we're on a mission to empower organizations to work together for more effective, efficient, and collaborative cyber defense. Our threat intelligence platform is used by thousands of organizations, including over 40 of the Fortune 100, to help them quickly aggregate, analyze, and act on their threat data to mitigate risk and threats to their network security. We're looking for a talented and experienced Customer Success Engineer (CSE) who can hit the ground running in a fast-paced, quickly evolving environment. As a CSE at blithequark, you'll be responsible for providing world-class support to our customers, ensuring they get the most out of our platform, and helping them to achieve their cybersecurity goals.
About blithequark
blithequark is a leading provider of threat intelligence, security operations, and cyber risk management solutions. Our platform is designed to help organizations work together to achieve more effective, efficient, and collaborative cyber defense. With a team of experts in the field, we're committed to delivering exceptional customer experiences and helping our customers to stay ahead of the evolving threat landscape.
Job Description
As a Customer Success Engineer at blithequark, you'll be responsible for:
- Providing ThreatConnect platform training for software admins and analyst users while supporting various use cases of the product
- Mapping customer processes, intelligence requirements, and infrastructure into ThreatConnect's capabilities/data modeling
- Eliminating any customer or internal bottlenecks impeding problem resolution
- Working with third-party cybersecurity platforms/tools to help integrate them with ThreatConnect to enable the customer's workflows
- Developing an ongoing relationship with the customer and becoming their advocate for any feature enhancements or support cases
- Providing proactive guidance and encouraging adoption of the ThreatConnect platform and assisting in the deployment of new product releases
- Managing the status and internal and customer communications of service requests, product requests, defects, customer project plans, etc.
- Identifying risks in customers to enable adoption and increase retention
- Managing the logistical aspects of any customer-facing events
- Traveling to customer sites to expedite problem resolution, provide ThreatConnect visibility, facilitate communication, and project management initiatives
- Working with Customer Success Manager(s) as a tag team to provide world-class enablement for our customers
- Interfacing with ThreatConnect Product Managers on behalf of assigned accounts
- Setting and managing expectations with customers' senior stakeholders and team members
What We're Looking For
We're looking for a highly motivated and experienced professional with a passion for delivering exceptional customer experiences. The ideal candidate will have:
- 3+ years of customer support experience OR experience in the computer network security industry OR ThreatConnect experience
- Bachelor's Degree or Master's Degree in Computer Science or a related discipline OR equivalent experience
- Excellent knowledge of a wide variety of security solutions and technologies, including Linux, network architecture, implementation, and configuration, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), malware/security experience
- Comprehensive understanding of the intelligence lifecycle, information needs, collection, organization, and priority intelligence requirements
- Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment – large focus on REST APIs and network connection troubleshooting
- Strong organizational skills with the ability to prioritize and execute in a methodical and disciplined manner
- Excellent oral and written communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
- The ability to understand and articulate both the business benefits (value proposition) and technical advantages of ThreatConnect products and solutions
- Strong troubleshooting skills
Desired Qualifications
* Experience in training and course creation
- Experience scripting in Python
What We Offer
We offer a competitive benefits package with comprehensive insurance coverage, unlimited paid time off, and unique perks designed to help you meet your financial and personal goals. We're committed to offering an employment experience and benefits package that enables you and your family to grow with us and share in our success.
Why Join Us?
At blithequark, we're passionate about delivering exceptional customer experiences and helping our customers to achieve their cybersecurity goals. We're a dynamic and rapidly growing company with a team of experts in the field. We offer a challenging and rewarding role that will allow you to make a real impact in the cybersecurity industry.
How to Apply
If you're a highly motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply to this Job
Equal Employment Opportunity
blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job