Experienced Customer Success Manager – Strategic Account Management & Fintech Expertise

At blithequark, we're revolutionizing the way businesses manage their accounts receivable, unlocking working capital and accelerating growth. As a seasoned Customer Success Manager, you'll play a pivotal role in delivering a world-class experience to our customers, leveraging your expertise to become a strategic advisor and drive long-term relationships.

About blithequark

blithequark turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth, but our innovative solutions remove friction, unlock working capital, and accelerate momentum. With over 10,000 customers and 5M+ companies transacting on our platform, we process over 110M transactions and $257B annually. Our mission is to empower finance leaders with clarity and control, driving business forward.

Join Our Team

We're seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers. As a key player, you'll be responsible for delivering a world-class experience to our customers, managing long-term relationships, and developing a deep understanding of our customers' businesses.

Your Mission

As a Customer Success Manager at blithequark, your mission will be to:

• Seamlessly transition customers from onboarding to long-term adoption
• Focus on growing installed base revenue
• Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
• Develop and maintain Success Plans in collaboration with customers
• Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
• Collaborate with sales, professional services, support, underwriting, marketing, and product teams
• Represent customer needs in product development initiatives
• Partner with Customer Care to maintain visibility into customer issues
• Act as an advocate for high-severity requests
• Drive cross-functional resolution efforts
• Propose scalable enhancements to our customer journey
• Identify and analyze multi-client issues to forecast potential churn risks

What You'll Bring to the Team

As a seasoned Customer Success Manager, you'll bring:

• Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact.
• Strategic Thinking: Capacity to understand complex business scenarios and align blithequark solutions with customer objectives.
• Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally.
• Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities.
• Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology.
• Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions.
• Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth.
• Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry.

Qualifications

To succeed in this role, you'll need:

• 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
• Proven track record managing high ARR customers in the Fintech industry
• Demonstrated experience managing strategic accounts and engaging with C-level executives
• Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
• Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
• Knowledge of strategic account management methodologies and best practices
• Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive salary range: $105,000-$130,000 CAD (base salary only)
• Total OTE ranges from $105,000-$130,000 CAD
• Opportunity to work with a leading Fintech company, driving innovation and growth
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

How to Apply

If you're a seasoned Customer Success Manager with a passion for Fintech and a drive to deliver exceptional customer experiences, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. Apply to this Job Apply for this job