Experienced Customer Onboarding Specialist – Web & Cloud Application Deployment

Are you a customer-focused professional with a passion for delivering exceptional onboarding experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Onboarding Specialist. At blithequark, we're dedicated to saving lives and minimizing loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our mission to keep people safe: we're humans not robots, customers always come first, we work better together, simplicity is our strength, our reputation is priceless, hard work pays off, and we're committed to continuous learning and growth. As a Customer Onboarding Specialist at blithequark, you'll play a critical role in ensuring our SMB customers have a seamless and successful deployment experience. You'll serve as a product expert and project manager, navigating customers through a successful implementation, driving time to value, and ensuring a seamless post-implementation handoff to the Customer Success Manager.

About blithequark

blithequark is a leading provider of threat intelligence, emergency communication, and travel risk management solutions that help organizations protect their people and businesses through all phases of an emergency. Our award-winning solutions support essential communication for thousands of leading businesses, including JetBlue, Coca-Cola Bottling, and Walmart, in more than 150 countries.

What You'll Do Every Day

As a Customer Onboarding Specialist at blithequark, your responsibilities will include:

• Acting as the primary owner of dozens of concurrent SMB customer implementations
• Leading initial customer kickoff meetings, initiating conversations on goals, and setting mutually agreed-upon expectations for the implementation project and timeline
• Facilitating regular implementation working sessions with the customer, navigating customer objections when warranted
• Clearly communicating action items across internal and external teams and providing regular project updates to the customer
• Sensitively managing and interpreting data, consulting on data imports and automations
• Strategizing with the larger Customer Operations team to provide industry-specific best practices and proven blithequark solutions, accounting for customer goals and use cases
• Responding to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions
• Diligently managing implementation milestones and overall project status internally in Gainsight
• Ensuring visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM handoff once the customer is deployed
• Actively participating in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve and scale the SMB implementation experience
• Contributing to blithequark's culture, values, and vision for the future

What You Bring to the Role

To succeed as a Customer Onboarding Specialist at blithequark, you'll need:

• 2+ years' experience in a customer-facing role in a SaaS environment
• 1+ years' experience guiding customers through the onboarding and implementation lifecycle
• Experience using a CRM system such as Salesforce, Gainsight, HubSpot, or Zendesk
• A desire to work with a high volume of customers and range of customer profiles
• Excellent project management skills with proven ability to prioritize competing tasks
• Strong English language skills – written and verbal
• Strong listening and creative problem-solving skills
• Self-motivation and a willingness to work within a team environment
• Enthusiasm in collaborating with all members of our team (Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering)
• The aptitude to learn and be coached

Why You'll Love Working at blithequark

At blithequark, we offer a competitive compensation package, including:

• Competitive Base Salary
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor, and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we're deeply committed to investing in your professional journey
• Award-Winning Culture: We're passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

Join Our Team

If you're a motivated and customer-focused professional who is passionate about delivering exceptional onboarding experiences, we invite you to join our dynamic team at blithequark. Apply now to become a Customer Onboarding Specialist and be part of our mission to save lives and minimize loss through effective communication. Apply to this Job Apply for this job